What is a self check-in kiosk at hotel? A self-check-in kiosk is a kiosk that allows guests to expedite more routine tasks like booking, check-ins, checkouts, and room service requests. Guests simply use the electronic kiosk which will ping or notify the hotel staff.   What features do hotel check-in kiosks offer? In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?   Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with door locks. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!   Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.   Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.   Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a light bulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.   Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighborhood recommendations, and more on the kiosk interface.    Reservations: Some kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.   Payment processing: Check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud. Basically, a kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.     The Advantages of Hotel Self Check In Kiosks  : 1. No More Lines The main benefit that comes to mind when first considering a self-serve kiosk is the ability to cut down on queues at the front desk. Even with minimal hotel staff on hand, kiosks make it easy to address the needs of multiple guests at the time. Your guests are sure to appreciate the streamlined check in and out process especially if they are running late. Smart kiosks can check in guests using their names, confirmation numbers, or by scanning an ID. Not only does this provide a more convenient guest experience, but it also improves operational efficiency for your team.   2. Liberate Your Staff Self-service kiosks free up your staff from needing to conduct the mundane check-in activities for every guest.   3. Improved Guest Data Use When your guests input their own data into your kiosks, they are less likely to make mistakes when it comes to spelling or email formatting. This data can then automatically be registered within your Property Management System and inform other aspects of the guest experience, such as special requirements and room preferences. Your business benefits through the clearer picture this creates of your guests. This valuable information can be used to improve facilities as well as inform marketing strategies. In addition, you can collect guest emails and other information that they volunteer for promotional purposes.   4. Flexibility to Fit Your Needs Whether you’re just looking for a simple self-check-in option or a way for guests to interact with other aspects of their stay, you can use self-service kiosks to help achieve the key business goals of your hotel in an aesthetically pleasing way. You can place kiosks near your front desk, in a casual sitting area, or in any other location where your guests could use a self-serve service.   5. More Revenue-Generating Opportunities When guests use your self-serve kiosks, they’ll be able to browse upgrades and extra services at their leisure. This is an attractive option for guests who would prefer to avoid in-person upselling tactics from your staff. Your kiosks can display a number of upgraded amenity packages which your guests can instantly add to their bill. The best part about using a self-serve kiosk as a revenue source is that there are no additional labor costs.   6. Provide a Personalized Experience Once a guest logs into your kiosk, they can be addressed in a personalized way. You can use guest data from your Property Management System to inform the experience that you deliver via your kiosks and deliver a kiosk interaction that is unique to them. For example, you could use images from their home country as a way to make them feel welcome.   7. Give Customers a Choice Even if a guest chooses to talk to your staff rather than use a self-service kiosk, they will still appreciate having the additional options available to them. More than ever, guests like to feel empowered with a range of self-service options. These include features like being able to message the front desk or order room service with an app. Self-service kiosks fit into the greater theme of personalization and on-demand dynamics that drive the modern accommodation industry.   Conclusion We can conclude that there are numerous benefits of investing in self-check-in technology. For instance, it will simplify the check-in process, maintain social distance which is the need of the hour, reduces human error. Moreover, when the workload of staff decreases they can concentrate on building bonds with guests which helps in gaining positive hotel reviews and increasing sales of your hotel. The guests will be happy and satisfied with your hotel services.   Evernet - the leading brand of hotel self check-in kiosk in Malaysia Evernet - best hotel self check-in kiosk in Singapore www.evernet-kiosk.sg  read more

The Benefits of Hotel Self Check in Kiosk   Let’s be honest. Hotel self check in kiosk is gaining popularity. Contactless hotel check-in technology is being embraced in hostels, 3-star hotels, and even in upscale hotels. And it does not stop there.   More than a third of executives reported in 2020 that they were already using the hotel check in kiosk or considering purchasing it. This tells us that we will see more hotel kiosks popping up in the future.   In contrast, many argue that self-service kiosks are counterproductive and may harm the guest experience. Given this statistic, surely there must be some benefits of having a contactless hotel check-in system in a hotel?   In this article, we’ve summarized eight reasons why your hotel should install a hotel self check in kiosk at your property.   Evernet - the best hotel self check-in kiosk in Singapore www.evernet-kiosk.sg  Why is Contactless Hotel Self Check in Kiosk Gaining Ground? Before we reveal the eight advantages of hotel self-check in kiosk, let's have a look at the reasons why your competitors are implementing it.   Contactless hotel check-in kiosk has been around for a long time. I still remember myself back in the early 2000s having to check-in via a hotel kiosk in an un-manned hotel nearby an airport in the middle of the night. Sadly, it was not a great experience. The system was bugged, and we ended up having to wait outside in the cold winter air until the employee on duty came to the hotel to assist us.   But that was back in the early 2000s. Technology has changed, and so have hotel tech - like kiosks. Today, we see self-service technology all around us, from dealing with your bank errands, checking in at the airport counter, using it to pay at the grocery store. Your guests are used to this type of technology.   And guess what? They like it. Research has shown guest satisfaction scores drop by as much as 50% when there’s a 5-minute wait at check-in. While a survey by Oracle and Skift showed that more than 70% of consumers are willing to stay at hotels that offer self-service technology.   Now the point is, times have changed. Your guests don’t have time to wait in a queue to be helped by your staff. No matter how incredibly talented and service-minded your receptionists are. They instead prefer to have a quick check-in experience and get the key to their room. So, they can get on exploring your incredible facilities or neighbourhood. Hotel self-check in kiosk is becoming so mainstream that large global hotel chains like Accor, Hilton, and Marriott are adopting them. For example, Marriott recently debuted a pilot program of hotel contactless hotel check-in kiosk at several properties. They see the technology as exemplifying the art of modern hospitality and will use it to enhance the guest experience.   Just have a look at this quote from Stephanie Linnartz, President of Marriott International. “... The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.”     What Are the Advantages of Hotel Self Check in Kiosks? Let’s get right into it. We’ve listed some of the best advantages of having a hotel check in kiosk below.   1. Eliminate Queues at the Check-in In the same way airports have introduced self-service bag drop counters for customers to reduce queues at the check-in counter - kiosks have the same function.   They are a great method to reduce or prevent queues at the front desk. Because let’s face it. No matter how many receptionists you have on duty. Guests will always come simultaneously, especially during peak times in the early morning for check-out.   Today’s modern hotel kiosks allow guests to check-in or check out at their convenience.   2. Standardized Check-In Procedure Another advantage of hotel self-check in kiosk is that it helps you standardize the check-in procedures at your hotel and reduce errors. We all know that standardization in service is a constant battle in hotels — especially when the turnover rate is high and we're struggling to recruit talent.   The kiosks are programmed with a set of questions and actions. And it ensures that your guests will follow the same process, despite what time they check-in. Oh, and remember that struggle trying to fill out the guest's e-mail address in the Property Management System without misspelling it? Well... With kiosks, the guests will input all the mandatory fields by themselves, reducing the risk of your staff making any spelling mistakes.   3. Generate Additional Revenue In these times, hotels are always on the lookout to capture additional revenue. A hotel self check in kiosk is a great way to get incremental revenue from the room and package upgrades. It has been proven in restaurants that consumers ordering via kiosk has a 30% higher check sizes , compared to at the counter. And guess what... more than 60% of customers would be open to spending more if they were offered an additional service or an enhancement to their stay. Don’t miss that opportunity.   4. Saves Your Guests Time Another added benefit is that it saves your guest’s time. Instead of waiting for an available employee to assist them. Guests can simply complete the check-in independently.   For example, we examined the check-in time for our hotel kiosk back in 2019 and discovered that the average check-in time was below 4 minutes and check-out time was around 2 minutes.   5. Improve Hotel Staff Productivity Today, hotel technology is often seen to reduce labour costs. More than 37% of operators plan to implement tech to combat the increased wages. A hotel check in kiosk is one strategy you can take to combat the increasing wages and employee shortages, as it improves your productivity. These kiosks help streamline business processes and free up your employees' time.   The extent to which it increases your productivity depends on how well it is embedded into your operations. It is not uncommon for hotels to only use it to complement their traditional front desk. But based on our own conservative calculations, hotels save up to one to two full-time employees.   Plus... Instead of dealing with the mundane tasks of entering the guests' details in the Property Management System and checking them in. Your receptionists can spend their time moving away from their monitor screens and focusing on delivering unique experiences to your guests. For instance, greet guests personally recommend nearby attractions or restaurants.   6. Increase Guest Convenience Many hoteliers worry that a contactless hotel check-in kiosk will negatively influence the guest experience. They are often seen as impersonal, and they fear that it doesn’t include any human interaction that the hospitality industry is known for. But this could not be further from the truth. Research has shown in other industries that: 66% of shoppers prefer to use self-service technology, compared to traditional counters, because it saves them time and gives them a better shopping experience. Self-service technology in airports creates convenience by reducing queues and easier access. Another factor that increases the guest’s convenience is omnichannel technology. Newer hotel kiosks solutions allow guests to start the check-in process on their own device at home and complete it when they arrive on the property through the kiosk. Now, how convenient isn’t that?   7. Increase Security Many fear that hotel self-check in is unsafe. They have a presumption that it's impossible to control if it's the same guest checking in as in the reservation details. But times have changed.   Today’s modern hotel kiosks are fully equipped with advanced security technology. For instance, facial recognition can recognize whether the scanned document matches the guest's face. They can even be integrated into e-visitor authentication systems.   Besides that, all the scanned documents are often stored digitally in a secure and encrypted database. There are no more copies of guests’ passports lying around the front desk tables.   8. Strengthen Brand Identity Last but not the least, a hotel kiosk can strengthen your brand identity. If you want to give your guests the impression that you’re a sleek, modern hotel, contactless technology is necessary.     Conclusion: Advantages of Becoming a Self Check In Hotel The future of hospitality is changing rapidly. Hotel self check in kiosk is gaining traction and becoming increasingly common in hotels, from hostels and 3-stars hotels to luxury ones. It can be found everywhere!   And we can anticipate it to become even more mainstream as more than a third of executives reported in 2020 that they are either planning to get it or are already using it.   This article broke down eight advantages of installing a contactless hotel check-in solution in your properties. Here’s a breakdown of the advantages that we uncovered in this article: Utilize hotel kiosks to reduce queues at the front desk, ESPECIALLY during peak hours. Standardize the check-in procedures as the self check in solution has its predefined process. Capture additional revenue through the up-selling features. Save your guests time as they don’t have to stand in any queue to check-in. Increase employee productivity as guests take over check in/out tasks from your staff. Increase guest convenience by letting the guest’s check-in at home or on the way to the property. Improve security by incorporating facial recognition for verifying identification documents. Strengthen your brand identity by adding hotel images and your color palette in the kiosk.   We are the market leader of hotel self check-in kiosk supplier in Malaysia. Contact us now for more information. Evernet - best hotel self check-in kiosk supplier in Singapore www.evernet-kiosk.sg    read more

What does it mean hotel safe? Hotel safes are available that can be opened and closed with a swipe card instead of a combination or key, this means that the same card used for unlocking the room door could be used to open the safe or if the hotel prefers the customer could use their own credit card.   Why are there safes in hotel rooms? Hotel room safes provide guests with a more secure method to keep their valuables safe while they're away from home. If you're still not completely confident in using one, you also have the option of using your own lock to secure your briefcase with your belongings inside.   Hotel safes: do’s and don’ts The hotel safe is one of the must-haves in a hotel room. A good hotel room gives the home-away-from-home, safety plays a major role in this. A well-functioning safe is an important factor, not only in the hotel room but also behind the reception. What to think of when purchasing a new hotel safe.   Size One of the perhaps obvious choices you face when selecting new hotel safes is size. Based on the type of hotel guest, a business guest will need a laptop-sized safe, whereas a leisure guest often needs a safe that fits just a tablet, camera and passport. In many cases, the size of the hotel safe also depends on where it is placed in the hotel room. The hotel safe is often in the (wardrobe) cupboard, in this case it is important to check whether a safe fits and whether it can be operated properly. The smallest safe fits a telephone, keys, jewellery and a passport. The largest safe can easily fit a widescreen laptop and other personal belongings. Even bigger than the largest hotel safe is the reception safe. This type of safe is used back of house for larger valuables and, for example, storing cash. These safes are equipped with shelves for extra storage convenience. A variant of this is the so-called deposit safe, this type of safe can be assembled in all kinds of ways and is specifically suitable for depositing money at the end of a shift. Installation A safe can be placed separately in a wardrobe or elsewhere in the hotel room. However, some hotel safes can also be built-in or attached to the wall or floor. This provides extra protection for the goods and prevents misuse of the safe, this option can also save space. Naturally, during installation or wall mounting, the applicable safety regulations must be taken into account and approved mounting materials must be used at all times. Opening The most common safe opening is a door with a turning mechanism. There are also safes that open with a drawer and top-open safes. The word drawer safe says it all; you open this model with a code and then pull the unlocked drawer from the safe towards you. The storage space of a drawer safe is optimal because there is no need to take into account the rotating hinge when opening. A top-open safe is a safe whose front panel rises when unlocked by means of a compact hydraulic system. The door will then be at an angle of approximately 65 degrees. Depending on where the safe is placed, the above safes can be practical solutions.   Control system At the moment a LED or LCD panel is the most common type of safe control. When using a safe with LCD/LED panel, the hotel guest can enter a personal numerical code to open the safe again after closing, often 4 to 6 digits. Another option for operating a hotel safe is a model with card reader. This type of safe is equipped with a reader that opens or closes the safe using a magnetic card. Masterkey or Mastercode Both offer the hotel management the possibility to open the safe if the guest has forgotten the self-chosen numerical code or if the safe remains closed unintentionally for whatever reason. Masterkey A master key is separate key that is supplied with many different safes and is only to be used by hotel management and must be kept properly. This key is specifically linked to the series in which the hotel safes came out of production and can open the locker on the back of the safe or behind the control panel. Reordering a master key, for example when it gets lost, is only possible in exceptional cases. Mastercode A master code must be implemented by the hotel management when installing the hotel safe. If this does not happen, the safe is equipped with a standard master code which may be known to parties with bad intentions. In this case, the master code is not an extra security but a threat. If the master code has been installed correctly, the hotel management can open a safe at any time by entering the relevant numerical code. An exception to this is when the batteries of the safe are dead, entering the master code is pointless in this case because the system will not work because it has no power supply. Tip: always check the status of the batteries, but also; keep the master key safe at all times. Despite working with a master code, the master key may still be necessary when, for example, the master code gives an error or the batteries of the safe are dead. The last option for opening a hotel safe by the hotel management is to use a remote control. A remote control can be purchased separately for certain models and is a small electronic device used to manage and control one or more safes. The device restores and opens the vaults and can read up to 200 past operations.           13 Tips to Help Prevent Hotel Room Thefts   1. Before You Book When you’re booking your hotel check online to determine its location. Is it in a busy business district? Near tourist locations? Close to a police station? Is it in a seedy area of town? Google Maps, MapQuest and especially Google Earth are good tools to use to get a “feel” for the area of town and what is nearby. While these are good tools, online reviews at Hotels.com, TripAdvisor.com and StayFaster also hold value in determining if a hotel is deemed safe. If you’re traveling internationally, make sure to check with the U.S. State Department as it offers country-specific safety information on its website; see Travel Warnings and Advisories to see hot spots and areas to avoid.   2. What is the hotel security? Finding out the type of hotel security your hotel offers may be difficult. However, it’s not difficult to call and ask about the types of locks on the doors, if the hallways have security cameras. (The cameras can identify the thief if their is a theft.) Most hotel rooms already have a dead bolt lock on the door that limits someone from gaining access to the room when it’s locked from the inside. (If you get someone on the phone go ahead and ask them about parking. Is there valet? Garage parking? How far is the walk into the lobby from the parking and is the area well-light at night?)   3. Selecting the Hotel Room You may not have a choice of rooms when you’re checking into a hotel, if you do ask to stay in a room on the third-floor or above. Try to avoid staying in a hotel room located on the ground floor, especially those located off the parking lot with windows and doors that open to the exterior of the hotel. Ground floor hotel rooms that open to an interior hallway or courtyard tend to be safer options. If you are in a ground floor room, make sure the windows are locked before you leave the room (and go to sleep).   4. Read the Small Print Who reads the small print on the room registration documents you get when you either book a hotel online or check into a hotel? Be honest. Probably not. Well, you should. These documents detail what the hotel will and will not cover in terms of theft. Typically hotels do not insure their guest’s belongings.   5. Lock Your Luggage When you’re flying, you can’t typically place a lock on your luggage, at least not in the United States but packing one so you can lock your luggage in your hotel room is an easy way to avoid hotel room thefts. (There are TSA approved luggage locks.) It might be a pain to pack everything you’re traveling with in the mornings before you head out, instead  simply put any valuable items – laptops, notebooks, cameras, phones – in your bag and lock it. Taking this one step further, consider investing $10-$50 in security luggage cables that physically lock your suitcase or equipment down. Using a security cable, you can easily secure your bag to a pipe in the bathroom or a stationery piece of furniture. Note, make sure you’re using a slash proof bag.   6.Lock Your Electronics Most computers can be individually locked down with a laptop cable lock. You can leave your laptop at the desk with it locked to something that can’t be moved.   7. Be Present Even When You’re Out Making your room always look occupied deters thefts. Simply leaving a light on and the TV or radio on a low volume can make it appear that someone is in the room.   8. Ask for New Keys – Not Duplicates If your hotel room keys are electronic and one is lost ask the hotel for a new room key – not a duplicate. This will reprogram the lock on the door in case the key was stolen. It’s important to note there have been a few security flaws reported in common keycard locks, resulting in many hotel room break-ins. Essentially the electronic locks were hacked, allowing thieves to enter hotel rooms undetected. This can make it difficult in reporting a hotel room theft. All the more reason to follow the previous two tips.   9. Safes Aren’t Always Safe Most hotels have in-room safes and most of them charge you for that added security. Yet this added hotel security does not mean your belongings are insured by the hotel if there is a robbery. Most hotels are protected by individual states’ innkeeper’s laws, which state the hotel is not responsible for theft from your room – including the in-room safe. The exception is if you use the safe the hotel has behind its front desk. If you choose to use the front desk’s safe, make sure the items are insured.   Using the safe in your hotel room doesn’t mean your things are locked up. Most hotels have a back-way into their in-room safes, be it a master key or a master code. Management has access to these in case they need to assist guests if they loose their keys/code to the safe. This poses a security risk since there are people who can access your belongings.   If you’re not staying in a hotel that has a safe or simply don’t want to deal with a safe, check out a few diversion safes. These are items that appear to be everyday objects but they’re so much more. A simple hairspray bottle that’s been emptied out to hold cash or jewelry. Shaving cream cans and soda cans where the tops screw off or a book that has a hidden compartment, all create perfect containers to store valuables and travel documents.   10. Give Them a Sign – Do Not Disturb and Make This Room Avoid hanging the door sign – Make This Room – unless you really need your room cleaned and you have your valuables with your or locked up. It’s the easiest way to identify target rooms. If you don’t need your room cleaned, hang the Do Not Disturb sign on the door to keep cleaning staff out of the room. This doesn’t just eliminate possible thefts from hotel staff but from someone pretending they are staying in your room and coming back to grab a few things while the room is being cleaned. If someone is in the room, they’re going to avoid that room. The Do Not Disturb sign isn’t a sure fire way to keep cleaning crews out of your room though. You will need to call down to the front desk ask them to not clean your room.   11. When You’re in Your Hotel Room Hotel thefts typically take place when you’re not in the room. But, we’ve all stayed in those questionable places where a bit of added security would make for a better night sleep. Besides moving a dresser in front of the door, there are a few small and inexpensive alarms you can travel with to protect yourself and your belongings when you’re in your room. Items such as the Door Jammer, the Swege Door Stop & Alarm and Portable Door Lock keep the door secure when you’re in the room and the GE SmartHome Portable Security Kit provides security for the door and windows.   12. Travel Insurance Insurance is a necessary evil. Before you purchase travel insurance though, check with your existing homeowners or renters insurance to see if your policy covers things like thefts when you’re traveling. To help with your search for the right travel insurance to meet your specific needs, make sure to read what you need to know about travel insurance.   13. Don’t Forget – Or Overlook – The Obvious There are so many little things that seem to be common sense, but are often overlooked by travelers especially people who have become “comfortable” traveling. Here’s a quick reminder to prevent hotel thefts. Don’t travel with your valuable jewelry, aka expensive, sentimental diamond earrings. Don’t leave items just laying around your room – jewelry, technology, computers, notebooks, cameras, even receipts (think identity theft). When you leave make sure your door is locked. Sounds silly but take a moment and turn around to make sure the door has closed and the lock has engaged. Don’t share your room number with others.   We are the market leader of hotel safes supplier in Malaysia. Contact us now for more information! read more

How does a hotel door lock system work? A hotel door lock system integrates your locks with your management tools so you can provide, oversee, and control access points throughout your hotel. Most locks today use pin codes, keycards, or smart technology with digital keys.    The hotel door lock system can be broken down into three distinct areas: Access management   Your locks connect with a remotely managed access system, which is integrated to your PMS, operations management tools, and guest experience software via an all-in-one dashboard.  Guest access automation   We automate unique mobile keys and/or access codes for every stay and share these with your guests. Guest experience   Guests use a branded web app and digital guidebook to be independent throughout the guest journey, from pre-stay to check-out. We’ll explore how different types of locks work in more depth next, as well as how these solutions affect the guest experience, your management processes, and on-the-ground efficiency.   4 Types of hotel door lock systems Here, we take a look at the five main types of hotel door lock, and consider some of the pros and cons of each.    1. Magstripe A magnetic stripe (or magstripe) lock unlocks when a card with data that matches its stored information is swiped or inserted. This data is uploaded to the card from a centralized system at the front desk or by a check-in kiosk, and to the lock through either a wired or wireless connection. Magstripe lock pros They’re easy to use They’re affordable to produce You can change the card data quickly each time a guest checks in Magstripe lock cons The keycards can easily be demagnetized and stop working They don’t offer the same level of security as contactless solutions since cards are easily lost They may feel outdated to guests who’ve experienced digital access 2. RFID  RFID (radio frequency identification) locks work by matching their stored data and the data in a chip, which is typically in a card. Because RFID readers work via electromagnetic waves, they don’t need to make contact with the card—you just hold the card against or near the reader, and voilà.    These days, RFID locks often come with Bluetooth Low Energy (BLE) built-in. This means that you can facilitate keyless entry with a guest’s mobile phone. However, as we explore later, you still need a platform to manage this.   RFID lock pros Guests prefer touchless check-in RFID keycards are more durable than magstripe ones They’re highly secure RFID lock cons They can be expensive Cards can easily be lost 3. Pin code Pin code locks aren’t so common among hotels but, since there are tools available to integrate them with management and guest experience software, they’re a solution worth considering.  Pin code lock pros They can be used in self check-in solutions You can automate codes quickly and easily They’re normally very durable Pin code lock cons They can look clunky  Hotel guests tend to prefer touchless options Manually programmed keypads are not very secure 4. BLE (Bluetooth Low Energy) BLE (Bluetooth Low Energy) locks work by reading information transmitted via a Bluetooth signal. They can help you to meet modern guest expectations by making it possible for people to enter without a physical key. But upfront costs can be expensive, making it difficult for many boutique hotels to transition over.  With the latest cutting-edge technology, though, BLE connectivity is accessible even to small independent hotels. We explore this further in the next section.   BLE lock pros They offer the highest level of security by using encrypted algorithms plus the built-in biometric systems of mobile phones  They improve the guest experience They reduce front-desk workload BLE lock cons Some guests prefer an in-person check-in They come with higher upfront costs Automate team calendars with information about occupancy  Auto-generate tasks based on your team’s schedule Centralize team communications  Manage integrations with other smart devices—for example, smart thermostats that automate energy-saving   read more

How Door Lock System Can Be Beneficial For Hotels & Resorts?   With the exponential increase of female travellers since the pandemic hit the globe, there came an insurgent need of providing the right safety, security, and privacy to all your guests lists. Hence, the electronic door lock control system for hotels has come as the best solution for this.  If you are a hotel or a resort owner, then you must consider the safety and privacy of all your guests staying, and one of the best ways to assure this is by integrating the door lock system in every room. Your guests are your priority while they are staying in your hotel or resort, and as an owner, it is your responsibility to make the guests feel safe and secure.   Benefits of Door Lock System for Hotels & Resorts Now let us get on to know how the new and automated door lock system can be beneficial for your hotel or resort security mechanism. The Benefits & Advantages of Integrating and Installing Door Lock Systems In the Hotel Industry.   Serve Better with Advanced Technology  The door lock control system for hotels can bring in endless benefits and possibilities for the safety and security of your guests staying. Installing wireless or electronic door lock control system for hotels and visitor management system for resorts will fasten, smoothen and facilitate your entire operations process.  Moreover, your staff and employees will feel more convenient in this automated environment of the door lock mechanism. Additionally, it will also help in cutting down the overhead operational costs.   The Guest Convenience A frequent traveller to your resort or hotel will not like to stand in queue again and again for the check-in formalities and will want something which is quick and instant. The door lock control system for resorts will allow your guests to witness comfort and convenience.  Later, checking in from their mobile phones which can become their key card. Hence, it will shorten the whole process and eliminate the long waiting time for the check-in process.   Enhanced Staff Productivity When you are able to grant access to hotel rooms remotely. You also get the flexibility able to grant your employees the right access to rooms for doing the maintenance and cleaning. Furthermore, it is possible to do other required services without disturbing the guests to ask for the key and unlocking the door for the same.  Nonetheless, this simply means that with a door lock control system for hotels all of your cleaning and maintenance staff including the hotel desk staff will be able complete all tasks more quickly, efficiently, and swiftly.   Better Monitoring & Management Monitoring the whole security feed and accessing the huge heaps of information for larger and bigger hotels can be an unachievable and challenging task using the traditional door locks mechanism. However, with an automated and electronic wireless door locking system such as the one offered by Star link.  You can simply improve and be able to better manage your entire hotel and resort systems with enhanced and increased security. The centralized door access controller for hotels and platforms is also becoming highly popular in the hotel industry for it facilitates.  Moreover, it allows the overall operations on one single interface, by further integrating your hotel security systems that can easily help you with centralizing your hotel’s operations.   The Smart Integration The door lock control system for hotels and resorts with additional integration with the video camera feed will also manifold many benefits and add up to the safety and security of your guests as well as the entire hotel or resort facility. Besides, the facial recognition system is also getting popular in the luxury hotel industry for the most reliable experience.  This will allow you to easily identify any potential security threat and can prevent any upcoming security hazard and issue on the spot. Having the benefit of video analytics can help you to better manage your security feed and enable better safety overall.   We are the leading supplier of hotel door lock supplier in Malaysia. Contact us now for more details!   read more

Hotel Door Locks. How to choose the best one?   What to keep in mind while choosing hotel door lock system for your business Safety has always played an important role in our industry. However, a traditional security lock has a weak spot, which is – the key. If it is lost, the finder can easily get access to your hotel. Moreover, lock replacement is expensive and takes time. Adopting more advanced technologies may help you to avoid such problems. Nowadays, electronic door locks, also called electric, are widely used in hotels as a practical alternative. You can open them with a PIN, a chip card, fingerprint, or app. The usage of electronic locking systems is becoming increasingly popular in the hotel industry. If you plan to invest in a new solution for your business, in this article you will find some useful tips that might help you to make the right decision. How do electronic hotel door locks work? One of the main advantages of smart door lock systems is their ease of use. The best option is – when the guests can access the room with one tap using the application. Here's how keyless entry works in the integration of the HotelFriend App and a hotel locking system by Salto KS:   The types of hotel guest room locks and keys A lot of things must be considered before you choose a certain type of lock. For instance, you should be aware that some of them need access to a stable Wi-Fi connection to work. However, with this type of system, you will be able to manage it wherever you are! Today, there is a plethora of options on the market, which can be confusing. But to make your choice easier, we have collected relevant information on the most popular options in the hotel industry for today. Before revealing the advantages and disadvantages of different kinds of locking systems, we will focus on their general characteristics.To start with, they fall into three categories: mechanical, mechatronic, and electronic. Mechanical door locks This type belongs to the simplest locking systems. These locks can have different lock cylinder mechanisms, e.g., with reversible or spanner keys. They are affordable, as there is a wide range of prices that can be suggested, and the installation is easy. However, they can be easily picked, and they are less convenient for elderly and disabled persons. Thus, the good old key is now rarely used in the hotel industry. Mechatronic locking systems This version combines mechanical and electronic components. The main parts of this system are the locking cylinders plus programmable keys, special devices for programming, the management software, etc. This type combines the best parts of ordinary and digital locks, providing extra security for your building. It does not require complicated wiring installation, as the power source is located within the key. Each one has a battery, which lasts approximately for a year and can be easily replaced. If the locking system features Bluetooth connection, it is possible to receive up-to-date information concerning access to the building or room where the lock is installed. Electronic (or digital) locking systems Electronic locks are the most innovative options available. To operate, this kind of locking system needs electricity. There should be a stable source of energy, and thus, you need to install a cable as well. Digital systems are very handy and provide a wide range of functions and features – for example, you may set a specific time for the door to lock and unlock automatically. Nowadays, you can even or use your smartphone to open the door via Wi-Fi or Bluetooth! Here are several   1. The RFID locking system RFID stands for 'radio-frequency identification', which means recognition through electromagnetic waves. The contactless transmitter-receiver system identifies objects and people by using radio waves. It can be combined with an electronic door lock. In this case, a special chip must be programmed and built into a small transponder, placed on the door. The authorization check is performed by the data transfer via the radio frequency. Depending on the provider, the guest's transponder can look like a key fob, card, special bracelet, etc. * FYI: The word 'transponder' originates from the terms 'transmitter' and 'responder' and means a wireless communication device that receives incoming signals and automatically responds to them (or transmits them). The RFID locks are widely used in hotels because the code cards can be reprogrammed for each guest. These are the advantages and disadvantages of RFID system: l kinds of electronic locks, that you should know about:   2. Code lock with PIN This type of locks can be opened with a correct sequence of digits, entered on a keypad or touchpad. The input field is usually attached to a wall at a maximum of 50 cm from the code lock. Among other useful features, the software allows recording the time of access. Compared to the touchpads, keypads are splash-proof, have a smaller surface area, and thus are less vulnerable.   3. Lock with a chip card   Electric door locks with a sensor and a chip card are extremely popular with hoteliers. First of all, they can be easily reprogrammed as well. Another factor that makes them attractively convenient is the ease of use for both guests and hotel employees.   4. The lock with a smartphone control The locking system with a smartphone app control is still relatively new. It allows users to enter the room or apartment using Bluetooth technology or Wi-Fi. Their possibilities and functions are endless! For example, you can significantly improve customer experience by combining the Mobile Check-In option with a possibility to open the door with a smartphone. This will save your guest’s time and let them avoid queueing at the reception. These locks can be easily integrated with your current Property Management System. The only drawback is that guests must always carry smartphones with them and keep the battery charged. However, despite all the advantages of the door locks with digital keys, many things aren’t clear at the first glance. How does it all work? Is it safe and secure? How to install and maintain your digital hotel lockset? For those who consider investing in this kind of technology, we’ve made a quick list of answers to some of the frequently asked questions:   1. How to install a digital hotel door lock? If there is a maintenance team in your hotel, your staff will handle this task without any issues. Each lockset has detailed installation instructions, so with the right tools, almost anyone can set it up. In most cases, you won't need to wire each door as smart hotel door locks get power from the batteries. The basic steps are practically the same as for installing a classic lock. Here's what you'll most likely need to do to have your new device up and running: These are general instructions, and the specifics of installation always depend on the lock type and model. However, keep in mind that the easiest way to upgrade your door would be choosing a retrofit smart lock. It does not require replacing your old deadbolt system altogether. If you don’t have a maintenance crew on-site, you can hire a locksmith, whose labour rate usually various.   2. How to maintain keyless hotel door locks? The rules of digital entry system maintenance are quite simple. In fact, they are similar to the rules for preserving any electronic device. If you want your new locks to serve you for a long time, here is what to do: ● Regularly check the battery condition, replace the batteries, or charge them if they run low. ● Clean the locks from dirt and dust by wiping them with a soft cloth. ● Avoid sudden door slams and exclude the use of excessive force. ● Buy the right cleaning products for your appliances. ● Monitor the overall door condition and fix any breakdowns in time.     3. How to issue a digital key for hotel locks? You can issue a digital key for an electronic door directly from your HotelFriend Property Management System. You can send a digital key to anybody who has a smartphone, with no need to hand over a physical key. For example, to issue such a key to your guests by email, you just need to click the Send Door Code button on the guest's booking card. Before or at the time of arrival, the guest needs to download the HotelFriend Concierge App. The guest will receive a reservation pin by email, log in via the mobile application and then open the Salto door lock with an App. By the way, these digital locks can also enable you to grant access for selected timeframes and block users if you need.     4. How to use a digital key? To open a keyless hotel lock with a smartphone, you just need to bring the phone close to the reader. If you want to know exactly how it works, we can use a Salto KS system as an example. So, here is how to open a hotel door lock with your phone: ● Step close to the lock and turn on Bluetooth on your device. ● Open the HotelFriend Concierge or Salto KS app and press the ''Digital Key'' button in the lower right corner of the screen. The app will transmit the digital key to the lock. ● Touch the lock reader with your smartphone. After the lock gives out a sound and a positive LED signal, you can enter the room. You can also enter a PIN code in the Salto KS App and click “Unlock” in the App to unlock the door.   5. How to generate a PIN code for a smart lock? Depending on the model, you can either create your own numerical code directly on the keypad or in the application. For your guests, the most convenient option would be to set their own combination of numbers that are easy to remember. The PIN code can play the role of an additional protective measure from unwanted access.   6. Do smart hotel locks work when the power is out? Each hotel has its own specific system which works in its own way. However, most locks are battery powered which means that they have an autonomous power source. This way, when the lights are out in the hotel, the locks and keys will still work. These batteries can last for several years, and with timely replacement, you won’t face any problems. In addition, smart locks have a built-in backup battery that lasts for several days. Such devices as VingCard and Saflok can also be opened with special remote control in case the batteries are dead. It grants additional power to the lock so that you can open it and enter the code.   7. Do electronic hotel doors lock automatically? The availability of this feature also depends on the lock type and manufacturer. Some smart locks can block the door if it is open for some time. You can turn the auto-lock feature on or off in the app. Here, you can also set the desired timeframe, in which the door will close automatically. You can also set the option for the door to lock itself immediately after it was closed. Check with your lock provider if such a feature is available.     We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!         read more

How to choose the most suitable hotel door locks for your hotel? Hotel door locks are of the utmost importance to your guests’ safety and comfort. You want to make sure that your customers can rest easy in the knowledge that they are secure in your hotel. Moreover, a functional intelligent door lock will save significant time and resources for you and your employees. This guide will take you through what you need to know about choosing the most suitable locks for hotels, from security to cost considerations. Different hotel door locks have distinct features There are many types of hotel door locks, which are: Standard locks. The standard lock is the most commonly used type of lock for hotels. It is designed to keep intruders out and ensure that guests can only enter when they have the proper key or card, usually from a front desk employee. Hotel room keys are often imprinted with a hotel logo or other identifying information that helps identify if you’re staying at that hotel. RFID Hotel Locks. Like standard locks, these use RFID technology to open doors when you swipe an authorized RFID hotel key card on your door lock’s face plate (the part where you would turn a key). These tend to be less expensive than biometric ones but still protect against theft and unauthorized entry into your room while allowing staff access without having to use keys every time they need access! Biometric hotel locks – These systems take biometrics such as fingerprints or iris scans for someone’s identity before opening up any doors (usually only management level personnel) inside establishments like hospitals or government buildings. This type also typically costs more money. Mobile hotel door locks: If you want to ensure your guests are safe, then a mobile door lock is the right option. With this type of lock, it can be opened from anywhere in the world where there’s an Internet connection. Keypad locks: These types of locks can be used as a standalone device or integrated with other electronic components like doorbells and intercom systems. They are easy to use and convenient and allow you to track who enters and leaves your premises. However, they may not be the most secure option if you have a precious property in your hotel because there is no physical barrier between the outside world and your rooms.   Magnetic door locks: Magnetic locks are often used in high-security areas such as embassies or banks because they don’t require any keys or codes to open them from either side — just a powerful magnet will do! This makes them an ideal choice for hotels that want maximum security without sacrificing ease of access for guests with disabilities or restricted mobility.   Security The first and foremost consideration when choosing door locks for your hotel is undoubtedly security. Your guests trust you to ensure their safety, which requires a secure environment for them to enjoy their stay. Security is paramount in hotels because people are often traveling with large amounts of cash and valuable items like jewelry or electronics that they don’t want to be stolen from them—or worse yet, if they’re staying at an all-inclusive resort where they’ve paid thousands of dollars upfront for their vacation package (and even more when they arrive). Security is the most important thing to consider when choosing a lock for your hotel door. You want to ensure that the lock is durable, resilient, and resistant to wear and tear. Your guests will be using this door lock day in and day out; therefore, it has to be easy to operate; otherwise, they may struggle with opening the door if there are any problems. In addition, you need a hotel door lock that can withstand any weather conditions, from summer heatwaves through winter snowstorms!   Convenience When choosing a door lock, make sure it’s easy to use. Convenience is key in hospitality, and the last thing you want is for your guests to have trouble getting into their rooms. Also, ensure the lock can be installed easily on your doors. The last thing you want is an employee or guest breaking their back trying to install a new lock on your hotel doors. It’s also essential that the maintenance of these locks is easy so employees won’t waste too much time maintaining them every day or week during busy periods (like weekends). Make sure that there are no complications with replacing broken locks as well—this includes being able to get replacements quickly if necessary! Choosing the right hotel door lock for your property determines how easy it is to install, maintain, repair, and clean. If something goes wrong with your hotel door lock during an emergency (like when an unruly guest breaks into someone else’s room), how long will it take maintenance workers from another company to fix things for you? Will they be able to do so without causing damage inside or outside of your property and inconvenience guests who may already be staying there at nightfall when this happens? Cost   Cost is the second most crucial factor to consider, as it will determine how much you have to spend on a lock. The cost of different types of locks varies greatly. Some locks can be purchased for RM300++, while others cost RM800++ or more. You should choose a model that fits your budget and provides the needed features without breaking your bank account. Many factors affect pricing; some manufacturers offer discounts on bulk orders, while others charge extra for customization options like custom colors or personalization options. The material used also affects pricing: stainless steel is generally more expensive than plastic but will last longer and require less maintenance. The reputation of the hotel lock manufacturer It would help if you also considered the reputation of the hotel locks manufacturer. The longer a company has been in business, the more likely it is to be reputable and have satisfied customers. Look for reviews on websites like Amazon or Yelp, or ask other hotel owners for recommendations about specific brands. More importantly, you will want to know that each lock comes with a lifetime guarantee from its manufacturers—that’s how confident they are in their products! If anything goes wrong with a lock during its lifespan (and this doesn’t happen often), don’t hesitate to reach out to customer service; they’ll do everything they can to resolve your issue quickly and effectively. Finally, consider whether any hotels nearby use this particular brand of door locks before making your decision yourself; if many high-quality hotels are using these types of locks already in town, then the chances are good that yours will be happy too! Making sure your guests’ safety and comfort As a hotel manager, you must ensure that your guests’ safety and comfort are top priorities. This is why you should choose the most suitable hotel door locks for your hotel’s specific requirements. Ensure security and convenience are important in choosing the most suitable hotel door locks for your hotel. The cost is also essential, but don’t forget about quality! When looking at prices, it’s also essential to look at the reputation of manufacturers: if something goes wrong with a lock during its lifetime (and this does happen), who can I call to fix it? Can they be trusted? Finally, make sure you know what you’re buying when selecting products from different companies—don’t just pick whatever first appears on Google because it has low prices; instead, do research into each product so that you know exactly what features are included and how easy they’ll be for staff members who have never seen them before.” Conclusion After reviewing the various hotel door locks available in the market, it is easy to see that there are several features and options from which you can choose. Remember that every hotel has unique requirements, so when deciding on the best type of door lock for your business, consider whether or not each choice will meet your particular needs before making any final decisions. Hopefully, this article has helped you find excellent options for your next project!   We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!   read more

Locks and keys are undergoing a rare historic shift from mechanical to electronic, after having evolved little for millennia. The foundations for the current change were laid in 1975 when Tor Sørnes patented the first electronic keycard lock and opened a new market for programmable locks and the potential for a range of authentication methods. Half a century later, it seems we are only now starting to glimpse the potential for electronic lock technology.   Key integrations Door locks are some of the oldest - and worst - technologies used in the hotel industry today. Furthermore, the hardware can be so prohibitively expensive that hotels will often wait for over a decade to upgrade to new hotel door locks. This lack of lock innovation is too often the biggest hindrance to a guest’s potentially perfect and seamless online check-in. The reality for hotels stuck in this vicious circle is that there is never going to be an easy way to distribute the key to the guest automatically unless they make some fundamental changes. Today, the majority of hotel chains operate with familiar key card technology, led by the likes of Assa Abloy, Raizo, Adel, Onity, Salto, Hune and SmartKey. Magnetic key cards dominate but RFID and NFC cards and fobs, which some believe are easier for guests to use, are also common. For hotels, integrating these key card systems is too often a headache, but setting up a keyless door lock system needn’t be with the right Property Management System. Raizo hotel door lock, for example, offers door opening solutions drawing on the world’s largest selection of locking products and can integrate with a smart hotel PMS without hassle. Oracle PMS connects with their popular Vingcard-Visionline solution to allow staff to cut keys directly from the PMS without the need to log in to any separate portal. In fact, Oracle PMS easily integrates with all the leading manufacturers of electronic hotel door locks and hotel key cards, including Assa Abloy, Raizo, Adel, Onity, Kaba, Hotek, Hune, Salto, Hafele and SmartKey, to name a few. Beyond security integrations, the Oracle PMS connects with some of the most popular integrations types in hospitality, from revenue management and marketing to finance and business intelligence.       Mobile keys Locks are transitioning from being isolated to interconnected and the future revolves around the smartphones we all carry in our pockets. Although magnetic key cards remain the industry standard for hotels, several chains have been experimenting with using smartphones as room keys over the last few years. The technology was first adopted by smaller hotel groups, with Aloft one of the earliest adopters in 2014. Since then, Hilton and Starwood (now Marriott) have become the most prominent champions while Hyatt is toying with a separate app. The Hilton hotel group, which first started trialling the technology three years ago, revealed that the smartphone unlocking system is now in use in around 1,700 of its hotels across the US and Canada, notching up 11m uses so far without a single security breach. The company has started a rollout in the UK and aims to have 100 online by the end of the year. Hilton’s system requires customers to download an app and “activate” their digital key a day before arrival. Using the app, they can check-in early and also choose their preferred room. On arrival, customers press a virtual “unlock” button on their phone as they approach the door to their room. Marriott, which became the world’s largest hotels group by number of rooms following its $14.6bn acquisition of Starwood Hotels & Resorts last year, have been slower to adopt the technology but has said its digital key will be operational in 700 sites by the end of year. At last month’s Hotel Technology Revolutions Forum, TJ Person of hotel mobile key solution provider OpenKey showed us what the new guest experience powered by OpenKey looks like. ''The reality is that 67 percent of guests would prefer a smart-phone key for their room over a traditional card key,” he revealed. ''But getting there has been complex with many lock companies requiring complicated integrations, legacy PMSs making it difficult to deploy cloud based mobile key solutions and, of course, cost effectiveness for hotels. OpenKey has now solved these issues so that guests can download one free app (or integrate into your own hotel app) for worldwide access while giving bank level security to your room.”   Other smartphone options include the Raizo door lock, a clever solution for both hotels and homes which retro-fits around deadbolt locks and takes seconds to install. While industry leaders Assa Abloy, Hotek, Salto, Hafele, Onity, Kaba and Messerschmitt have also rolled out mobile key solutions and further underline the direction things are going.   Dutch startup 4Suites is taking a different approach and can (cheaply) install a simple chip into almost any lock to make it mobile accessible and all without the need to replace any existing hardware. Furthermore, instead of using expensive battery draining wifi protocols, the chip communicates using less thirsty frequencies, saving everyone time and money.   What technology will win? But which wireless protocol will become the next standard for mobile keys and which handsets will be supported? Much like the Betamax and HD-DVD format wars in the past, there's likely only room for one standard around mobile hotel door locks and, until the market picks a winner, hotels will need to decide whether to hold off on lock upgrades or risk backing a losing technology. Most mobile key solutions in hotels have thus far used near field communication (NFC), the platform championed by Samsung and handset makers running the Android operating system. But, as usual, Apple went against the herd and decided not to integrate NFC technology into the iPhone, preferring to launch iBeacon instead, a proprietary Bluetooth Low Energy technology built on top of the open-standard Bluetooth. At the time, Apple further criticised NFC technology for certain security problems, the cost and its limited range of approximately 10 cm. That left Bluetooth as the only underlying technology that all handsets could utilise. In 2014, Starwood made a bet that Bluetooth would prevail as the dominant protocol for hotel locks when it launched its 'Keyless Key' initiative, making it the first hotel group to announce plans to roll out such technology at scale. But in a rare twist, Apple suddenly reversed its anti-NFC pledge. CEO Tim Cook suddenly embraced NFC, initially driven by the requirements of their new Apple Pay system launched in 2015, and, more recently, has opened up the core NFC frameworkto be used by other iOS apps via its latest iOS 11 update. NFC technology would also allow smart watches to potentially be used. A cruder but, arguably, more effective technological solution already being used by the likes of Urban House in Copenhagen are pin pads fitted to room doors. Although the more digital savvy may roll their eyes, the system can easily issue pin codes and send them by SMS to each guest’s mobile phone, effectively eschewing the need for wifi, encoding and a host of other potential costs and issues. A cursory glance at Urban House’s TripAdvisor page reveals many a glowing review about the hotel’s “door codes”. In this area, Sag Schlagbaum and Assa Abloy’s Aperio product are two options worth looking at. For more information, please contact the us now! We are the market leader of hotel door lock suppliers in Malaysia.   read more