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Gen Z Hotel Travel Trends You Need To Know

Nov 15, 2023
Gen Z Hotel Travel Trends You Need To Know
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Gen Z and Millennials are evolving the guest-hotel relationship. Hotels are no longer just a place to stay. Gen Z values authenticity, and accessibility and seeks out experiences that are unique and memorable. Today we’re going to share with you 5 Tips How Hotels Can Win Their Hearts!

1) Cultural and Authentic Experiences
Gen Z are experiential travelers. They crave authentic culture, educational experience, and connection with the local people. Gen Z will focus on cultural activities that allow them to experience a destination like a local.

2) “Bleisure- Business + Leisure” - Create a Workstation
With the rise of remote working opportunities, more people are choosing to work and travel at the same time, especially Gen Z. If you have a space that allows them to work and network with people, this is going to be a great opportunity for your hotels and restaurants. They are attracted to the flexibility of being able to work from anywhere, while also experiencing new cultures.

3) Smart Technology
Hotels that provide reliable and fast WiFi and modern technology amenities such as self-check-in kiosks, smart door lock systems, and online orders and payments are more likely to appeal to Gen Z travelers. This helps hotels tap into state-of-the-art technology to elevate the hospitality experience and offer contactless touchpoints.

4) Optimize Your Hotel Space
Optimize Your Hotel Space for Peace and Relaxation. Gen Z values work-life balance and flexibility. Hotels can promote your amenities, such as fitness centers, pools, spas, and outdoor spaces as a way for guests to relax and recharge after work.

5) Environment-conscious
Gen Z tends to place a high value on sustainability and eco-friendliness.  They seek hotels that agree with their values for better life outcomes. Hotels can implement 3R's (Reduce, Reuse, Recycle) in their hotel operations. Avoid using plastics and use biodegradable products such as biodegradable hotel slippers, refill water jugs, and eco-friendliness hotel amenities products.

Ventino Tips:
This generation looks for hotels that agree with their values, including experiential offerings, communal spaces, innovative technology, and eco-friendliness.
It is important to understand the preferences of Gen Z because this demographic is rapidly becoming one of the largest consumer groups in the world. Follow us for updated trends and more information.

Self Check-in Kiosks For Hotels: 2023 Hotel Kiosk Guide

Oct 2, 2023
Self Check-in Kiosks For Hotels: 2023 Hotel Kiosk Guide
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Are you grappling with a tighter budget at your hotel, a staffing shortage, or changing guest preferences toward contactless options? The hospitality industry is more resource constrained than ever and you're not alone.
It can be challenging to deliver a high standard of service when faced with constraints like reduced hotel staff due to rising labour costs. However, the guest experience doesn’t need to suffer if you have fewer employees or less face-to-face interaction. Self-service options like hotel self check-in kiosks can bring a slew of benefits to guests, employees, and hotel owners and managers.
Everyone knows that first impressions determine the majority of our perceptions about brands and people - the check-in experience is no different and it's highly correlated with overall customer satisfaction.
In this article, we’ll explain what a hotel self check-in kiosk can do, how it plays into the contactless hotel trend, and we’ll show you how your hotel can achieve better guest satisfaction scores, higher profitability, and greater productivity by implementing self check-in kiosks.

What is a hotel self check-in kiosk?

Taking a step back, let’s define a hotel self check-in kiosk. A hotel self service kiosk is a standalone, electronic device, usually with a touchscreen, that allows users to complete tasks themselves. Perhaps you’ve used a self-service kiosk to print your boarding pass at an airport or to purchase tickets for public transportation. These kiosks enable passengers to complete requests without assistance from a service agent. In a hotel, a self check-in kiosk solution is a similar device, but rather than providing boarding passes or train tickets, the kiosk lets a guest to check into their room by connecting directly into the hotel's PMS (property management system) via API, create room keys (key cards), and maybe even book a restaurant reservation or upgrade to a suite. Hoteliers use self-service kiosks to eliminate the hassle typically associated with hotel check-in and reduce reception desk queues.


What features do hotel check-in kiosks offer?

In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?
  • Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with hotel door lock. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!
  • Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.
  • Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.
  • Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a lightbulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.
  • Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighbourhood recommendations, and more on the kiosk interface. 
  • Reservations: Some hotel self check-in kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.
  • Payment processing: Hotel self check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.
Basically, a hotel self check-in kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.

How can hotel self check-in kiosks benefit your hotel?

All of the features of hotel self check-in kiosks might sound cool and modern, but kiosks are by no means some kind of flashy gimmick. Through technology, your hotel can gain some real benefits, like incremental revenue and higher guest review scores. So how exactly can hotel self check-in kiosks bring these benefits to your property?
  • Shorter wait times at the front desk can lead to higher guest review scores. If guests don’t really need to speak to a human, they can quickly resolve their needs (like checking in or checking out) with a kiosk, which performs tasks quickly and efficiently. When more guests use the kiosks, fewer guests are left waiting in line at the front desk, so guests who truly need in-person assistance from a front desk agent can get it more quickly.
  • Hotel self service kiosks allow for social distancing and contactless service, which makes guests and employees more comfortable. When guests are confident that the hotel has adequate safety and hygiene measures, they are more likely to book. And when employees feel comfortable at work, turnover can be reduced.
  • Upsell opportunities can drive incremental revenue. A hotel self check-in kiosk can make upsell options accessible to everyone, and this incremental revenue can be an important factor in your bottom line, especially during a time when every dollar counts.
  • Automation of repetitive tasks lets your employees work more efficiently. If half of your guests check in on self service kiosks, then you will have less front desk roles to fill, and your front desk agents can spend their time on more meaningful tasks, like building relationships with guests and resolving complaints.
  • Kiosks can reduce your environmental footprint by cutting down on paper use. In many hotels, front desk agents get in the habit of printing receipts and handing out maps of the local area, which uses a lot of paper over time. When guests control their own check-in and check-out experience, they can choose whether or not to get printed documents, and many guests will opt for electronic versions.

What are some other considerations of hotel self check-in kiosks?

While hotel self check-in kiosks certainly come with a lot of advantages, they might not be the best solution for every hotel. When you’re deciding whether kiosks make sense for your property, you’ll want to weigh the upfront cost, the fit with your typical clientele, and how the kiosks can integrate with your brand and design.
When it comes to cost, there’s no denying that kiosks come with an upfront financial investment. Self check-in kiosks can pay for themselves over time, but it could take a couple years for the cost savings that kiosks bring to make up for the initial spend. If your hotel is strapped for cash, then kiosks might not make sense at this time; however, you might be able to make a business case for why kiosks are a smarter investment long-term than hiring additional front desk agents.
Besides the cost, you’ll need to assess whether hotel self check-in kiosks are a good fit for your guest profile and for your brand image. If your typical guest is elderly or less tech-savvy, then kiosks might end up causing more confusion than they solve for, and you might need staff members to help guests use the kiosks. If many of your guests are international, then kiosks could be a great addition to your lobby, as long as you invest in good translations of your content. And if your hotel has a historic or traditional look and feel that is integral to the experience, then directing guests to use cutting-edge tech might conflict with the experience you’re trying to create, although you may be able to find a creative way to blend old and new.
Hotel management is complex but software can help eliminate many of the tedious or repetitive tasks.  Want to enable the same functionality across hotel guests' personal devices to facilitate self-service check-in without clunky hardware? 
Evernet is the most leading hotel self check-in kiosk in Malaysia, you may refer to the official website at Evernet hotel self check-in kiosk is a product from Singapore, by

Hotel Self Check-In Kiosk with EVA Ready

Aug 22, 2023
Hotel Self Check-In Kiosk with EVA Ready
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Evernet Hotel Self Check-In Kiosk certified EVA-Ready by Singapore Tourism Board

Veecom Corporation Pte Ltd has received the EVA-Ready accreditation for its Evernet Hotel Self Check-In Kiosk from the Singapore Tourism Board (STB).

In alignment with Singapore's visionary Hotel Industry Transformation Map (ITM) 2025, STB champions the implementation of solutions that elevate productivity and enhance guest satisfaction. Our Hotel Self Check-In Kiosk seamlessly integrates with STB's innovative E-Visitor Authentication (EVA) system, which harnesses the power of facial recognition technology to effortlessly validate guests’ identities with the Immigration & Checkpoints Authority. The EVA-Ready program recognizes technology vendor like Veecom, capable of delivering hotel self check-in solutions that seamlessly connect with the EVA system. As proud EVA-Ready recipients, we gain access to the EVA application programming interface (API), empowering us to assist hotels in automating key aspects of the check-in process. Through advanced facial recognition, we facilitate hassle-free verification of international visitors' stay validity by matching passport photos to their actual faces.

Data Flow for EVA-Ready system, from STB EVA-Ready Program1

EVA Process for guests, from Singapore Tourism Board2

At Veecom, we are committed to revolutionizing guest experiences by integrating innovation and convenience. Our EVA-Ready Hotel Self Check-In Kiosk embodies this commitment, providing hotels with an unparalleled tool to elevate operational efficiency and exceed guest expectations.
Embark on a journey of elevated guest services with Veecom Corporation – Your EVA-Ready Solution Provider for Seamless Check-In Experiences. Contact Us today to learn more about how we can transform your hotel's guest services!

  1. EVA-Ready Program

  1. Singapore Tourism Board, Guest Journey Experience

5 Reasons Your Hotel Should Have a Hotel Self Check-In Kiosk

Jul 8, 2023
5 Reasons Your Hotel Should Have a Hotel Self Check-In Kiosk
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5 Reasons Your Hotel Should Have Self Check-In Kiosk
Recently, there were many hoteliers that were afraid that digital self-service would compromise the human aspect of the hospitality industry. But let’s face it, guests have moved forward and now take everything digital as an inseparable part of their lives. It’s the 21st century and we can no longer neglect the modern needs of our customers, right?
No matter if you fear the implementation of self check-in kiosk or consider it the next step in the modernisation of your hotel, here are 5 ways hotel self-service will improve your working life and the experience of your guests:

1. Hotel self service kiosk doesn’t mean lack of service

Answering the needs and meeting the expectations of guests is the core duty of every hotel employee, be it a manager, a receptionist or a housekeeper. And the same counts for hotel technology in terms of software applications or digital kiosk devices. Guest registration and check-in are for many people tedious procedures that they would gladly skip or finalise privately at their own convenience. In this regard, providing hotel self check-in kiosk options to your guests can only contribute to their comfort and improve their experience on arrival which, in turn, increases the customer satisfaction with your hotel in general. There is no place for fear of dehumanisation here.

2. Staff can focus on the things that matter most

Today’s travellers expect to be given the freedom to choose and the flexibility to use self service kiosk for some of their interactions with any business, including a hotel. If they want to skip the check-in and thus postpone the first interaction with your staff, don’t panic. In fact, check-in time is not the perfect moment to say “hello” and make a good first impression. Guests are often tired, have luggage to take care about, crying kids in their hands to watch after and the list goes on. All this means that with hotel self check-in kiosk and other self-service options you can change the way you service guests completely – either do it with less employees or switch their focus to value-added face-to-face services that are more impressive than handing out a registration card and a key. Let’s put it this way: a mom of two won’t remember how politely you gave her the room key but will never forget if you distracted the two tired kids for a moment until she completed that self check-in procedure at the kiosk.

3. Hotel self check-in kiosk creates upsell and revenue opportunities

Hotel self check-in kiosk has a great advantage – guests choose the time they use it at their convenience. This means that they choose a calm moment to register and check-in to avoid the hectic rush in front of the reception desk. For you as a hotelier this means that you get another minute to present your services and upsell or cross-sell, e.g. by offering paid upgrades, extra services and amenities or packages with added value. And while there are many reasons why having a consistent upsell policy followed by your front desk staff can be a difficult task, the check-in kiosk machine and/or the hotel self-service app will always do the job thus leading to an increase in your revenue. Evernet check-in kiosk for sure would assist in maximizing your hotel’s margin.

4. System interoperability

One issue with hotel self check-in kiosk has always been the integration between guest-facing apps and devices and the property management system the hotel uses. Data transfer and proper guest recognition have been the stumbling block for hoteliers to completely rely on the available self-service solutions. Luckily, these days are gone now and there are complete hotel management platforms where the data is accessible via multiple devices and shared across departments. This means that once a housekeeper marks a room as ready, a guest at the check-in kiosk can instantly book this room and get their key.

5. Correct guest data in your system

Another advantage of the system interoperability is that guest data is stored correctly in the hotel PMS and will be available the next time the same guest visits the property which caters to the service personalisation. Such data can include previously occupied rooms, special requirements and notes, customer preferences, company information if any and so on.


Hotel management software or hotel PMS is slightly switching its focus from managing rooms and reservations to enabling real-time digital guest services in hotels. With the new generations of travellers and the constantly evolving online distribution marketplace, it is the capability of hotels to provide modern services that will help them remain competitive. Self-services in hotels, in terms of automated check-in, room selection, checkout, secure payment etc. eliminate the clerical part of the job for front office staff and leave more opportunity for human interactions, increase the accuracy of routine operations, reduce costs and improve the guest experience altogether.
Want to check the hotel self check-in kiosk price in Singapore or Malaysia? Click the link to contact us now!
Evernet – the best hotel self check-in kiosk in Singapore
Evernet – the best hotel self check-in kiosk in Malaysia

Smart Hotel System Singapore

Jul 4, 2023
Smart Hotel System Singapore
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Concept of a Smart Hotel
A Smart Hotel is a hotel equipped with disruptive technologies such as Artificial Intelligence and IoT (Internet of Things), with the aim of improving management, efficiency and control from the hotel management, as well as offering a better service to guests.
For example, a guest can lock the hotel door, close and open curtains, turn TV on or off, and manipulate the lighting system.
Tricom – the leading brand of smart hotel solution from Singapore. Kindly visit 
Hotel self check-in kiosk is a must for a smart hotel. Evernet is the leading brand of hotel self check-in kiosk in Singapore. 
Now, Smart Hotels is a trend
Smart hotels are integrating eco-friendly technologies and practices into their operations to minimize their environmental footprint. This can include using energy-efficient appliances and lighting, implementing water-saving measures, and sourcing locally produced, sustainable food for restaurants.
Functionalities of a Smart Hotel
Smart Hotels are designed to offer an improved stay in terms of services and comfort for guests, but, above all, to enable optimized management in favour of security, efficiency and control capacity.
Among its functionalities, the following stand out:
Access control and security
New technologies are used to implement advanced methods of identifying people when accessing the interior of the building or rooms. These can be codes, biometric recognition or digital unlocking. They also connect CCTV to a centralized monitoring system.
Smart rooms
The place where guests want to feel at home. A Smart Hotel provides information on occupancy, room service request, comfort temperature, etc. to ensure a pleasant stay.
Control of building expenditure
It is possible to control and monitor in real time the consumption of utilities such as electricity, water and other supplies.
Management of common spaces
The use of meeting rooms, restaurant capacity, use of the gymnasium, among others, can also be monitored from a control platform, thus ensuring optimized and coordinated management with the service staff.
Parking control
Supervising vehicle access, as well as controlling the volume of available and occupied spaces is useful when offering and guaranteeing a quality service. Digitized systems make this information available to hotel staff in real time.
Advantages of Smart Hotels
Automation of processes
It is possible to control and automate systems such as: lighting, power sockets, heating, air conditioning, electrical appliances, doors, windows, blinds, irrigation, etc.
Efficiency and supply savings
Controlling the supply through information on consumption allows an optimization of expenditure, which, in turn, leads to cost savings and a reduction in environmental impact. A smart hotel is an efficient hotel that is integrated with the surrounding environment.
Access to data from anywhere
Access to information can be given at any time and from anywhere as long as cloud management platforms are used.
Improved decision making
Thanks to these data-based management platforms, hotel management can rely on all this information and use it to assess the evolution of different areas and services of the hotel, making it possible to make better strategic decisions based on key data for the organization.
Why choose a Smart Hotel over a regular hotel?
Most of all - for the customer experience. Staying at a futuristic hotel where the room service is being brought to you by a robot which takes the elevator by itself, is quite the treat (Flyzoo Ali-baba hotel). 
The hospitality technologies have changed as well as the profile of the habits of the digital-savvy traveler. A room with a view is not all people care about anymore. 
Experiencing futuristic design is one of the great things about smart rooms. The space inside a smart hotel is very different from a regular one. For example, a smart hotel room is more open-concept oriented, meaning there are no closets and just a few drawers. Everything is out there, arranged in a more minimalistic style. Also, in many smart hotels, the rooms may be smaller than usual, in order to save some space, Internet of things in the hospitality sector is gaining momentum as we speak. Travelers who are used to smart interior design at home, will easily get used to a smart hotel room as well. 
In some smart hotels, customers can adjust the height of their bed and also switch between lying down and sitting up (that’s called a smart bed, by the way: see the image down below), or they can write on the bathroom mirror which will send them what they wrote (or doodled) on their email later. Or just use the mirror as a touch screen. Such kind of (weird) qualities of a room might be a tad difficult to process at first, no doubt. 
What are the features of a Smart Hotel?
- No registration desk, you do everything via your smartphone.
- Face recognition everywhere - you pay and open your room with your face, so to speak.
- Guests at smart hotels use voice recognition to control the TV, lights, temperature in the smart room, blinds, even room service. 
- Room service brought to you by a robot. 
- Paying with your phone on vending machines. 
Smart amenities of a modern hotel room
Besides the traditional razor, toothbrush and some 3-in-1 washing gel, you will see other things that belong in a smart hotel room. The amenities of a smart hotel room include smart technologies like:  
- Smart mirror systems - mirrors with touch screens
- Voice-activated digital assistant - Amazon Echo or Tmall genie 
- Smart concierge services
- Large flat-screen smart TV, controlled by voice commands, connecting the customer’s devices
- Temperature and lights control
- Electric curtains
Smart Hotels & mobile devices
What can you do with your phone in a smart hotel (guests & staff)
- Use your smartphone to check in (a.k.a. express check in)
- Place orders via the mobile menu in the restaurant/bar (guests will also enjoy the updated menu every day and fewer mistakes with the orders will be made)
- Pay with your phone (using Ali-pay, WeChat, etc.)
- Scan QR codes (again, for payment)
- Use an e-housekeeping app - for hotel staff to know when a room is empty so it can be attended to.
- Use a mobile dashboard - so the kitchen staff know what inventory they can rely on at every moment.
- Staff may use a cloud-based food safety digital platform - so they track the expiration date of products.
- Use your smartphone as a key to your room.
- Use your smartphone to check out (a.k.a. express check out).
Smart Hotel Experience
A normal customer journey generally would be divided into 4 basic the following segments: Pre-stay, Hotel stay, Departure, and Post-stay.
The Search
First off, customers would start out the Search phase. They are looking for accommodation for their planned destination based on various factors including but not limited to location, pricing, referrals, and their past experiences. Smart Hotels advertising or posts would have appeared once customers start their search for the hotel destination inspiration. There would be promotion packages and deals personalized to the customers’ criteria, assure to capture the lead once you detect it.
Customers can contact your hotel through the chat-bot available on your website, get instant assistance on questions and queries related to bookings or accommodation features. Any unanswered questions can be followed up through emails or direct phone calls, making sure customers do not need to go through multiple sites to get the answers they are looking for. In addition, your customers intentionally ask for your hotel room’s photos and details on the room’s layout. Nothing would explain better than a VR experience of the hotel tour from room to the common area, restaurant to fitness facilities, swimming pool to the spa and lounge. This would prompt your customers to quickly decide and close off on the best-suggested deal from your hotel offers.
The Purchase and before the arrival
Once the guests are ready to make their bookings/reservations, hotels can offer guests to choose the room’s attributes such as views, bed and pillow type, corner or connecting room, non-smoking/smoking room, etc. Guests can choose to log in by using their social accounts, which allows the system to load all their information and auto-fill as required without entering these fields by themselves. The smart hotel experience would enable guests to take their picture at the moment of booking and store this identification photo to use for check-in later on. Payment by cards is easily done by taking a snapshot of the credit/debit cards. The purchase stage is closed by your booking system automatically sending out a verification email once the payment is completed.
Before your guest arrives, a reminder email about the trip should be sent out a few days before the events. With the help of social media, hotels can customize personalized accommodation to fit guests’ stay and upsell packages as needed.
Hotel Stay
Smart Hotels enables customers to check-in via the mobile app. All the customers’ private information is processed on their mobile devices and highly secured. Guests can check in at the self-service kiosk station available at the hotel property. By scanning guests’ identification such as passport / national ID /driver licenses. Thanks to the OCR technology, the system will automatically check in the guests, and take their pictures at the kiosk station. Depending on the hotel’s, the physical room key card or the electronic key card would be sent to guests’ mobiles. Contactless check-in is possible! Your hotels might not need a physical front desk.
Some hotels have upgraded their game by letting the guests check-in using facial recognition via their hotel camera. Once the guests walk in, facial recognition features are built-in with hotel camera matches with the guests’ identification picture given during their booking process, check-in the guests immediately, and send the check-in completion confirmation to their email. The elevator would give direct access to guests’ designated floor and let them into their room with facial recognition devices or programmed e-cards. All room features such as curtains, lighting, TV, phone, AC temperature can be adjusted via mobile/tablet app or the voiced demand.
Hotels are trying to make their guests feel comfortable and truly relaxing like they are entering their own space. Access to hotel apps to request room services, laundry, and housekeeping, everything is within their fingertips. Robots are in use delivering/collecting foods and collecting/returning to the guests’ room. All appointments regarding restaurants (including buffet status, restaurant busy status), fitness center (full or empty), and spa would be available on the hotel apps at the guest’s convenience. Hotels’ partners such as tour companies, nearby attractions suggest guests with promotional packages through the hotel apps. Everything is taken care of for your guests to enjoy their stays even if it’s in-hotel or outside-of-the-hotel.
It’s finally time for your guests to leave. Queuing in line to check-out is no longer a thing. Everything is done through the hotel apps. Even minibar assumptions can be billed with IoT technology enabling electronic bills sending to guests once they pick up items from the bar. All other services would be billed and added to the check-out invoice. Cashless payment, which we mentioned in our previous blog, can be processed with guests’ mobile devices. The guests walk out with their luggage and the check-out is completed.
Upon their departure, emails should already be sent to customers’ inboxes to share their feedback regarding the stays and ask for their review on our hotel website in return for rewarding points for them to save up in exchange for added value services or room features upgrade for their next stage. Following up emails in a few months offer promotional and value packages for their upcoming stays.
Smart technology is increasingly improving guest experiences while making operations leaner in hotels around the world. Smart hotels are more sustainable with the environment, offer exclusive cost savings and enhance guest satisfaction

Evernet - the leading brand of hotel self check-in kiosk in Singapore -
Evernet - the leading brand of hotel self check-in kiosk in Malaysia

Hotel PMS Malaysia

Jul 4, 2023
Hotel PMS Malaysia
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What is a Hotel Property Management System (PMS)?
Hotel property management systems (PMS) manage all aspects of hotel business operations, including the delivery of superior guest experiences. Traditionally, a hotel PMS was defined as software that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/checkout, room assignment, managing room rates, and billing. A hotel PMS replaced time consuming, paper-intensive processes. Today, hotel PMS technology has evolved well beyond the front desk. A hotel PMS is now a critical business operations system that enables hoteliers to deliver amazing guest experiences.
The importance of a property management system for hotels can’t be over-emphasized. A good property management system will lift a heavy load from your front desk staff and create a happy guest experience. In this digital age, it is a must to have a good property management system. Let's delve into the importance of a property management system for your hotel.
1. No Double Booking
The integration between a hotel PMS and a channel manager system is an unquestionable requirement every hotel should have. Channel Manager is able to channel and update room allotment over all the associated OTAs / sales channels. Bookings on OTAs would likewise get right away refreshed on the PMS. It helps in managing overbooking and double-booking issues.
2. Easy Check-In And Check-Out Process
When the checking in and checking out process in your hotel is easy, it will create a pleasant experience for your hotel guest and also make your staff tasks easier and faster. Making your guests wait for a long time before they are checked in or checked out will result in an unpleasant experience and may even discourage them from visiting your hotel again in the future.
3. Easy to Manage Housekeeping
The housekeeping functionality handles all the house cleaning assignments already pre-allocated in the system. It helps the front desk to keep track of the hotel room that needs cleaning and the labour required to clean the hotel guest rooms by the housekeeper. It also keeps track of the room supply’s and toiletries that hotel guest needs on a daily basis.
4. Lesser Paper Work & More Automated
Having a PMS means lesser paperwork for your hotel staff and it is more automated. A good PMS will do most of the work for you and free your staff time to focus on more important things that will increase the pleasant experience of your guest. With the latest innovation in technology, most hotel tasks are automated by PMS, therefore, eliminating the use of paper.
5. Hotel Database & Report
For every business customer data is important. This includes the hotel business. Having a hotel PMS will enable the hotel to keep a record of all their guests in their customer database. This helps the hotel to make good decisions that will increase their revenue. PMS usually comes with other reporting databases as well, which include payment databases, invoice databases, tax databases, and more. These databases help to make the life of the hotel staff easier by keeping records that are useful for the hotel.
Main features and functionality of PMS
The ultimate function of any PMS is to automatically consolidate data from all hotel departments for unified control, better decision-making and eliminating paperwork. Program integration (or interfacing) with external third-party systems, such as payments processors or revenue managers, is its fundamental feature. Therefore, further incorporation of digital marketing platforms, energy efficiency, reputation management systems, etc., is the evolutionary way for PMS that will create even more value for hoteliers.
Here are some of the main components that an efficient Property Management System for hotels must have:
Reservations & Front Desk functionality enables a hotel to accept and manage online bookings with no manual input. This is a core part of any Hotel Management System, which usually works in a bundle with the website Booking Engine and other sales channels. It holds all the important information about your room inventory, prices, and occupancy.
The Reservation’s interface was made for you to easily collect payments and automatically schedule new bookings in the calendar. It also helps property managers to view and change room status, check guests in and out (via App or a Self-check-in kiosk), and send automatic confirmation or follow-up emails.
Distribution Channels Management ensures consistency of your room prices and availability across all connected online sales channels.
A Channel Manager is synchronized with your Property Management System for instant updates of the room info on various platforms. It eliminates the need to update prices, cancellation policies, and inventory on each of the many channels that you use. It also protects your hotel from price discrepancies, booking errors, and over bookings.
Deal Management functionality helps you to easily create special offers and increase financial yield from new bookings. This module helps hoteliers to combine services with overnight stays for yummy thematic offers just in a couple of minutes. If the Deal Manager is integrated into the system, you will be able to target specific guests with such offers via personal Booking Offer emails.
Staff Management software allows you to grant a certain degree of access to the system according to the employee’s role. For example, you can set up special permissions for your Front Desk agent or let your cleaning staff only access the list of chores and work chat. In addition, this module will help you to organize shifts, assign tasks to the teams or create automatic tasks associated with the guest's order.
Accounting & Invoicing functionality makes financial processes easier for both hoteliers and employees. It helps in maintaining tax-compliant bookkeeping, as well as creating invoices, payment management, and tracking key financial performance indicators. This software can simplify revenue management and increase guest conversions.
Reporting & Analytics module allows hotels to automatically generate reports for consistent data analysis. It is used to get new insights on hotel performance and monitor key productivity indicators in real-time. Depending on the provider, hoteliers can receive automatically generated Financial Reports, Management Reports, Guest Reports, and Daily Reports (e.g. on check-ins and check-outs, no-shows, cancellations), and view important hotel statistics as a brief summary.
CRM and guest management help you to gather and store all guest data. While keeping personal details and contact info or notes about allergies, it helps you to personalize your guest’s stay. Having an organized database of customer info can help you to improve your marketing strategies and target certain types of guests with special deals. This part of the system must seamlessly integrate with your Front Desk and Reservation system to collect information without any need for your extra work.
Native Mobile App that syncs with all parts of the PMS is a big advantage for a hospitality business. Judging from the experience of large hotel chains, it can significantly improve the guest's stay. From online check-in that takes just a minute to the ability to book and pay for any service, it makes it much easier to provide a first-class service. In addition, an application that supports multiple languages helps foreign guests feel much more at ease, eliminating any language barriers so that they could enjoy all the benefits to the fullest.
Point-of-sale & Order management to make profit from the hotel's amenities. To get revenue, the hotel needs its own point of sale and order management system. If these components are perfectly integrated with the core software, the hotelier will have no problem issuing correct invoices and securely accepting contactless payments. In addition, the order manager will send the guest's order immediately to the right department, ensuring efficient and well-coordinated work of all hotel teams.
These software components guarantee an uninterrupted workflow for any hospitality business. They are an absolute must in the operation of large hotel chains and bring added value to independent hotels. However, given that each business has its own needs and traits, its up to hoteliers to decide what kind of software they really need. The only thing to keep in mind is that hoteliers need a property management system that would perfectly integrate with their current or future software.
Advantages of PMS for hotels
Client focus
On all stages - from booking a room on a website to sharing feedback - property management system allows understanding the needs of each particular client, create a comprehensive profile and provide customized services. Peer-to-peer accommodation is getting increasingly popular and creates a huge competition to hotels. However, a professional approach and personalization might be a distinct advantage for the latter. With such software, you learn about your guests' preferences and may even predict their desires. By the same token, it makes your marketing, for instance, via emails, more effective, as you know better what information is relevant for your potential or existing clients before, during or after their stay.
Employee efficiency
Mobile-based PMS untether hotel staff from their desk, which leads not only to their ability to provide guest services, such as check out, anywhere on the property. Effective communication is crucial for any business, and management on mobile devices allows notifying personnel on any issues in real-time, so they can be fixed immediately. And last but not least, innovative approaches are appealing to tech-savvy employees.
Value for hoteliers
Rates on point
PMS can substantially improve a hotel's financial results with smart revenue management. Through sophisticated algorithms, the system analyzes trends in demand, related to events, season, weather, and other factors, makes forecasts and allows adjusting rates accordingly. By processing year-on-year revenue and budget figures, the software can predict future sales. It generates market segment reports on a regular basis, which can be compared with competitors data. All KPIs for a given period can be viewed in a convenient format and contrasted against past data or future goals.
High sales
Alongside the right pricing strategy, selling as many rooms as possible through many channels is essential for profitability. The multi-channel approach also allows reaching different audiences. A channel manager within a property management system synchronizes availability and rates across various platforms to avoid overbooking and handle late cancellations as all developments are accessible instantly from a single interface.
How to choose the right PMS to meet your needs?
Some of the must-have features of the best PMS include:
Round-the-clock access to data from anywhere
A multifunctional Front Desk
Support of the classical and dynamic price models
Functionality that helps you to detect repeat customers
A Guest App for self-service interactions

There are many well-known PMS brand in Malaysia, such as Softinn, Ezee, Esoft, IDB, ABS, Oracle, Fidelio, etc.

In conclusion, as a hotelier, the PMS you decide to use should be able to handle your guest experience and journey right from the time they start searching for a room on your website to the period they decide to check out from your hotel.
The experience your guests has with your hotel and your staff will determine if they will return to your hotel. Therefore, implementing a good Hotel PMS that will give your guest a wonderful experience is paramount. 

Evernet - Hotel self check-in kiosk Singapore

Jul 4, 2023
Evernet - Hotel self check-in kiosk Singapore
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What is a check-in kiosk?
A kiosk is a touch-screen device allowing passengers to do self-check-in and pay with credit or debit cards for free. Kiosks provide a valid boarding pass at the end. The primary function of a digital self-service kiosk is to allow customers to complete various common tasks on their own without the assistance of a dedicated employee. This can range from placing orders for food, to purchasing train or bus tickets, to depositing and withdrawing money from bank accounts.
How to do Kiosk Check-in?
Kiosk check-in is done providing the related booking information through kiosks. Kiosks are practical and easy-to-use devices designed for everybody and most airports have kiosks devices. With its multi language support, kiosk devices print your boarding pass step by step after filling in the required details. Kiosks are touch devices allowing passengers to check-in. Passengers can head straight to the boarding area after getting their boarding pass. Kiosk check-ins can be done through PNR code (booking code), e-ticket, boarding pass or passport. After logging in to the system, passengers can request additional services or select their seats. Passengers can directly head to the boarding area without waiting in line after kiosk check-in and baggage drop-off.
How it works:
1. Begin check-in online or on the app.
2. Select the number of bags to check and pay if needed.
3. Download your boarding pass or print it at home.
4. Scan your boarding pass at the kiosk for Express Bag Tags.
5. Tag your bags and take them to Bag Drop.

About Check-In-Kiosk

  • Ticket kiosk applications —  You “check-in” to pick up your tickets or you purchase your tickets.
  • Hoteling — where employees “check-in” to their office for the day
  • Patient kiosk check-in where patients at the hospital or the clinic or rehab facility check-in
  • Airline Check-in — one of the earliest applications and now expanded to Trusted Traveler, CLEAR and other services.
  • Baggage drop off and pickup — now Airlines are using check-in kiosks for these functions.
  • Telemedicine — combined with check-in these also provide medical examinations
Evernet – the leading brand of hotel self-check-in kiosk in Singapore It’s definitely a perfect choice to serve your hotels’ guests better.
Travel Check-In Kiosks
Check-in Kiosks have become increasingly common in a variety of different environments in recent years. Generally, the most familiar check in kiosks are the ones at the airport used for printing boarding passes and checking luggage. The automated services these kiosks provide, help keep lines shorter and travel time flow more efficiently. Checking in at the kiosk typically takes only a fraction of the time normally involved to check in with an attendant. Airline kiosks are very sophisticated and are equipped with numerous peripherals such as card readers, passport readers, and bar code scanners used for reading various state and country issued IDs. They are built to be very robust due to the high level of traffic the kiosk will see over its lifetime.
Healthcare Check-In Kiosks
Another popular check-in kiosk application is for patients visiting healthcare facilities. The kiosk allows them to process their insurance information, answer questions concerning their visit, digitally sign HIPAA disclosure documents and pay for their visit in most applications. Patients like using these kiosks compared to physically filling out forms with a pen and paper while nurses and front desk attendants like the kiosks for freeing up their time that would otherwise be used checking in patients. A really valuable feature of patient kiosks is helping to reduce the need for paper and initiate the electronic storage of documents from the very beginning. 
Hotel and Hospitality Check-In Kiosks
Check in kiosks have also been popular in hotels for guests checking in. One such hotel is Yotel in Manhattan, which is a trendy new boutique style hotel that has automated their entire check in process. The kiosks are modern and sleek and easily allow guests to locate their reservation, put a credit card on file, and obtain a room key that is encoded and dispensed right from the kiosk. The check out process is equally as easy and the kiosk has an internal receptacle so guests can return their key and the hotel can use it again.
Queuing Kiosks
Queuing kiosks are widely used in places where clientele have to wait to be seen such as the DMV or the County Recorder’s Office.
Hotel Self Check-in Kiosk:
Knowing The Pros & Cons
There is no doubt that technology has made our lives more convenient by changing the way we do many things. It does change how many businesses operate nowadays, the hotels have no exception to it. 
Looking at the hotel industry perception, the way guests check in to the hotel has changed as well. There is a surge that hoteliers finding reasonable contactless service technology ever since the Covid-19 pandemic took place. Hence, there is no surprise if the hotel self-check-in kiosk becomes a big trend in the hotel industry. 
The Pros of Hotel Self Check-in Kiosk
Enhance guest experience
One of the major benefits of a check-in kiosk is that the hotel can prevent long queues at the reception counter. We have to admit that no one enjoys queuing. The manual sign-in form is no longer needed. Guests can simply check in using the hotel kiosk with their confirmed booking number, scan the IC or passport then get their room key. The existence of the hotel kiosks simplifies the entire check-in and out process while providing quicker services to the guests which in turn, increases customer satisfaction. 
Increase revenue opportunities
Not only benefits the guests, but the ability to upsell hotel F&B, tour packages, and other extra services are also the green flag. Hotel management does not have to think about adding an extra headcount for promoting the hotel services. This can be easily done through hotel kiosk features. Hence, look for a kiosk vendor that provides the ability to upsell. 
Reduce the headcount cost
While taking an extra headcount to provide 24/7 services at the reception counter is too costly, some of the hotels choose to have fixed check-in and check-out time. With the self-check-in kiosk, this is never an issue anymore. Imagine putting the self-service kiosk - a machine that works 24/7, assisting guest check-ins & outs and serving the walk-in guests.
The Cons of Hotel Self Check-in Kiosk
Even though technology is picking up, nevertheless, we can’t close our eyes to its disadvantages.
Lack of personal interaction and difficulty to use
While some of the guests are expecting a welcoming smile when entering the hotel lobby, it can be quite frustrating when it doesn’t meet their expectations. The less interaction will result in unhappy customers for those who love to have interaction, they might feel the hotel surrounding are a bit gloomy and have no human touch. 
Besides that, not everyone embraces digitization. The self-service technology is user-friendly for those who are tech-savvy, but it will create confusion for those who do not have any idea about the self-service kiosk. 
Malfunction and error
A machine is always a machine. The errors can occur anytime due to some reasons. It can be because of the loss of internet connection, the kiosk touch screen not responding, the system did not catch up with the bookings or it might be because of a user error. 
How to overcome the downsides of self-check-in kiosks? 
For the above reasons, that’s why some hotels are still retaining their hotels' front desk officers, especially during office hours. This doesn’t mean it is necessary for the hotels to hire a receptionist that serves check-in and check-out guests only, but it is crucial to have an officer to stay at the hotel especially during office hours to back up if such issues happened.  
Other than that, there are many ways that you may consider such as:
1. Make sure the hotel kiosk vendor that you choose provides you with such technical service and customer contact support.
2. While it is crucial to provide the best customer service to your guests, why not consider sending a welcoming message via WhatsApp before the check-in time and sharing the step-by-step video on how to check in by using the hotel kiosk.
3. Create a good atmosphere in your hotel lobby for example:
4. Put some quotes and attractive artwork
5. Turn on the music 
6. Provide an “Instagram-able spot” for the guests to take photos 
7. Display the phone number that can be contacted  24/7 if any emergency happens.
It is widely agreed that hotels that embrace the benefits of check-in and check-out kiosks will gain an edge over their competitors. Of course, there are also some that still look at the traditional way of check-in. It is depending on what kind of service and customer experience the hotel wants to provide and how efficient hotel operations want to be.

Evernet - best hotel self check-in kiosk in Singapore -
Evernet - best hotel self check-in kiosk in Malaysia

What is A Hotel Check-In Kiosk?

Jun 10, 2023
What is A Hotel Check-In Kiosk?
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What is a self check-in kiosk at hotel?
A self-check-in kiosk is a kiosk that allows guests to expedite more routine tasks like booking, check-ins, checkouts, and room service requests. Guests simply use the electronic kiosk which will ping or notify the hotel staff.
What features do hotel check-in kiosks offer?
In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?
Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with door locks. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!
Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.
Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.
Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a light bulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.
Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighborhood recommendations, and more on the kiosk interface. 
Reservations: Some kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.
Payment processing: Check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.
Basically, a kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.
The Advantages of Hotel Self Check In Kiosks  :

1. No More Lines
The main benefit that comes to mind when first considering a self-serve kiosk is the ability to cut down on queues at the front desk. Even with minimal hotel staff on hand, kiosks make it easy to address the needs of multiple guests at the time. Your guests are sure to appreciate the streamlined check in and out process especially if they are running late. Smart kiosks can check in guests using their names, confirmation numbers, or by scanning an ID. Not only does this provide a more convenient guest experience, but it also improves operational efficiency for your team.
2. Liberate Your Staff
Self-service kiosks free up your staff from needing to conduct the mundane check-in activities for every guest.
3. Improved Guest Data Use
When your guests input their own data into your kiosks, they are less likely to make mistakes when it comes to spelling or email formatting. This data can then automatically be registered within your Property Management System and inform other aspects of the guest experience, such as special requirements and room preferences. Your business benefits through the clearer picture this creates of your guests. This valuable information can be used to improve facilities as well as inform marketing strategies. In addition, you can collect guest emails and other information that they volunteer for promotional purposes.
4. Flexibility to Fit Your Needs
Whether you’re just looking for a simple self-check-in option or a way for guests to interact with other aspects of their stay, you can use self-service kiosks to help achieve the key business goals of your hotel in an aesthetically pleasing way. You can place kiosks near your front desk, in a casual sitting area, or in any other location where your guests could use a self-serve service.
5. More Revenue-Generating Opportunities
When guests use your self-serve kiosks, they’ll be able to browse upgrades and extra services at their leisure. This is an attractive option for guests who would prefer to avoid in-person upselling tactics from your staff. Your kiosks can display a number of upgraded amenity packages which your guests can instantly add to their bill. The best part about using a self-serve kiosk as a revenue source is that there are no additional labor costs.
6. Provide a Personalized Experience
Once a guest logs into your kiosk, they can be addressed in a personalized way.
You can use guest data from your Property Management System to inform the experience that you deliver via your kiosks and deliver a kiosk interaction that is unique to them. For example, you could use images from their home country as a way to make them feel welcome.
7. Give Customers a Choice
Even if a guest chooses to talk to your staff rather than use a self-service kiosk, they will still appreciate having the additional options available to them. More than ever, guests like to feel empowered with a range of self-service options. These include features like being able to message the front desk or order room service with an app. Self-service kiosks fit into the greater theme of personalization and on-demand dynamics that drive the modern accommodation industry.

We can conclude that there are numerous benefits of investing in self-check-in technology. For instance, it will simplify the check-in process, maintain social distance which is the need of the hour, reduces human error.
Moreover, when the workload of staff decreases they can concentrate on building bonds with guests which helps in gaining positive hotel reviews and increasing sales of your hotel.
The guests will be happy and satisfied with your hotel services.

Evernet - the leading brand of hotel self check-in kiosk in Malaysia
Evernet - best hotel self check-in kiosk in Singapore 

The Benefits of Hotel Self Check-In Kiosk

Jun 10, 2023
The Benefits of Hotel Self Check-In Kiosk
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The Benefits of Hotel Self Check in Kiosk
Let’s be honest. Hotel self check in kiosk is gaining popularity. Contactless hotel check-in technology is being embraced in hostels, 3-star hotels, and even in upscale hotels. And it does not stop there.
More than a third of executives reported in 2020 that they were already using the hotel check in kiosk or considering purchasing it. This tells us that we will see more hotel kiosks popping up in the future.
In contrast, many argue that self-service kiosks are counterproductive and may harm the guest experience. Given this statistic, surely there must be some benefits of having a contactless hotel check-in system in a hotel?
In this article, we’ve summarized eight reasons why your hotel should install a hotel self check in kiosk at your property.

Evernet - the best hotel self check-in kiosk in Singapore 

Why is Contactless Hotel Self Check in Kiosk Gaining Ground?

Before we reveal the eight advantages of hotel self-check in kiosk, let's have a look at the reasons why your competitors are implementing it.
Contactless hotel check-in kiosk has been around for a long time. I still remember myself back in the early 2000s having to check-in via a hotel kiosk in an un-manned hotel nearby an airport in the middle of the night. Sadly, it was not a great experience. The system was bugged, and we ended up having to wait outside in the cold winter air until the employee on duty came to the hotel to assist us.
But that was back in the early 2000s. Technology has changed, and so have hotel tech - like kiosks. Today, we see self-service technology all around us, from dealing with your bank errands, checking in at the airport counter, using it to pay at the grocery store. Your guests are used to this type of technology.
And guess what? They like it. Research has shown guest satisfaction scores drop by as much as 50% when there’s a 5-minute wait at check-in. While a survey by Oracle and Skift showed that more than 70% of consumers are willing to stay at hotels that offer self-service technology.
Now the point is, times have changed. Your guests don’t have time to wait in a queue to be helped by your staff. No matter how incredibly talented and service-minded your receptionists are. They instead prefer to have a quick check-in experience and get the key to their room. So, they can get on exploring your incredible facilities or neighbourhood.

Hotel self-check in kiosk is becoming so mainstream that large global hotel chains like Accor, Hilton, and Marriott are adopting them. For example, Marriott recently debuted a pilot program of hotel contactless hotel check-in kiosk at several properties. They see the technology as exemplifying the art of modern hospitality and will use it to enhance the guest experience.
Just have a look at this quote from Stephanie Linnartz, President of Marriott International.
“... The new offerings are an added benefit to the personalized hospitality we are known for, and we look forward to enhancing our customer experience by blending contactless services with dedicated in-person interactions.”

What Are the Advantages of Hotel Self Check in Kiosks?

Let’s get right into it. We’ve listed some of the best advantages of having a hotel check in kiosk below.

1. Eliminate Queues at the Check-in

In the same way airports have introduced self-service bag drop counters for customers to reduce queues at the check-in counter - kiosks have the same function.
They are a great method to reduce or prevent queues at the front desk. Because let’s face it. No matter how many receptionists you have on duty. Guests will always come simultaneously, especially during peak times in the early morning for check-out.
Today’s modern hotel kiosks allow guests to check-in or check out at their convenience.

2. Standardized Check-In Procedure

Another advantage of hotel self-check in kiosk is that it helps you standardize the check-in procedures at your hotel and reduce errors. We all know that standardization in service is a constant battle in hotels — especially when the turnover rate is high and we're struggling to recruit talent.
The kiosks are programmed with a set of questions and actions. And it ensures that your guests will follow the same process, despite what time they check-in. Oh, and remember that struggle trying to fill out the guest's e-mail address in the Property Management System without misspelling it? Well... With kiosks, the guests will input all the mandatory fields by themselves, reducing the risk of your staff making any spelling mistakes.
3. Generate Additional Revenue
In these times, hotels are always on the lookout to capture additional revenue. A hotel self check in kiosk is a great way to get incremental revenue from the room and package upgrades. It has been proven in restaurants that consumers ordering via kiosk has a 30% higher check sizes , compared to at the counter.

And guess what... more than 60% of customers would be open to spending more if they were offered an additional service or an enhancement to their stay. Don’t miss that opportunity.

4. Saves Your Guests Time

Another added benefit is that it saves your guest’s time. Instead of waiting for an available employee to assist them. Guests can simply complete the check-in independently.
For example, we examined the check-in time for our hotel kiosk back in 2019 and discovered that the average check-in time was below 4 minutes and check-out time was around 2 minutes.

5. Improve Hotel Staff Productivity

Today, hotel technology is often seen to reduce labour costs. More than 37% of operators plan to implement tech to combat the increased wages. A hotel check in kiosk is one strategy you can take to combat the increasing wages and employee shortages, as it improves your productivity. These kiosks help streamline business processes and free up your employees' time.
The extent to which it increases your productivity depends on how well it is embedded into your operations. It is not uncommon for hotels to only use it to complement their traditional front desk. But based on our own conservative calculations, hotels save up to one to two full-time employees.
Plus... Instead of dealing with the mundane tasks of entering the guests' details in the Property Management System and checking them in. Your receptionists can spend their time moving away from their monitor screens and focusing on delivering unique experiences to your guests. For instance, greet guests personally recommend nearby attractions or restaurants.

6. Increase Guest Convenience

Many hoteliers worry that a contactless hotel check-in kiosk will negatively influence the guest experience. They are often seen as impersonal, and they fear that it doesn’t include any human interaction that the hospitality industry is known for. But this could not be further from the truth. Research has shown in other industries that:
  • 66% of shoppers prefer to use self-service technology, compared to traditional counters, because it saves them time and gives them a better shopping experience.
  • Self-service technology in airports creates convenience by reducing queues and easier access.
Another factor that increases the guest’s convenience is omnichannel technology. Newer hotel kiosks solutions allow guests to start the check-in process on their own device at home and complete it when they arrive on the property through the kiosk. Now, how convenient isn’t that?

7. Increase Security

Many fear that hotel self-check in is unsafe. They have a presumption that it's impossible to control if it's the same guest checking in as in the reservation details. But times have changed.
Today’s modern hotel kiosks are fully equipped with advanced security technology. For instance, facial recognition can recognize whether the scanned document matches the guest's face. They can even be integrated into e-visitor authentication systems.
Besides that, all the scanned documents are often stored digitally in a secure and encrypted database. There are no more copies of guests’ passports lying around the front desk tables.

8. Strengthen Brand Identity

Last but not the least, a hotel kiosk can strengthen your brand identity. If you want to give your guests the impression that you’re a sleek, modern hotel, contactless technology is necessary.

Conclusion: Advantages of Becoming a Self Check In Hotel

The future of hospitality is changing rapidly. Hotel self check in kiosk is gaining traction and becoming increasingly common in hotels, from hostels and 3-stars hotels to luxury ones. It can be found everywhere!
And we can anticipate it to become even more mainstream as more than a third of executives reported in 2020 that they are either planning to get it or are already using it.
This article broke down eight advantages of installing a contactless hotel check-in solution in your properties. Here’s a breakdown of the advantages that we uncovered in this article:

  • Utilize hotel kiosks to reduce queues at the front desk, ESPECIALLY during peak hours.
  • Standardize the check-in procedures as the self check in solution has its predefined process.
  • Capture additional revenue through the up-selling features.
  • Save your guests time as they don’t have to stand in any queue to check-in.
  • Increase employee productivity as guests take over check in/out tasks from your staff.
  • Increase guest convenience by letting the guest’s check-in at home or on the way to the property.
  • Improve security by incorporating facial recognition for verifying identification documents.
  • Strengthen your brand identity by adding hotel images and your color palette in the kiosk.
We are the market leader of hotel self check-in kiosk supplier in Malaysia. Contact us now for more information.
Evernet - best hotel self check-in kiosk supplier in Singapore 


Hotel Safes

Jun 9, 2023
Hotel Safes
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What does it mean hotel safe?
Hotel safes are available that can be opened and closed with a swipe card instead of a combination or key, this means that the same card used for unlocking the room door could be used to open the safe or if the hotel prefers the customer could use their own credit card.
Why are there safes in hotel rooms?
Hotel room safes provide guests with a more secure method to keep their valuables safe while they're away from home. If you're still not completely confident in using one, you also have the option of using your own lock to secure your briefcase with your belongings inside.
Hotel safes: do’s and don’ts
The hotel safe is one of the must-haves in a hotel room. A good hotel room gives the home-away-from-home, safety plays a major role in this. A well-functioning safe is an important factor, not only in the hotel room but also behind the reception.
What to think of when purchasing a new 
hotel safe.
One of the perhaps obvious choices you face when selecting new hotel safes is size. Based on the type of hotel guest, a business guest will need a laptop-sized safe, whereas a leisure guest often needs a safe that fits just a tablet, camera and passport. In many cases, the size of the hotel safe also depends on where it is placed in the hotel room. The hotel safe is often in the (wardrobe) cupboard, in this case it is important to check whether a safe fits and whether it can be operated properly. The smallest safe fits a telephone, keys, jewellery and a passport. The largest safe can easily fit a widescreen laptop and other personal belongings.
Even bigger than the largest hotel safe is the reception safe. This type of safe is used back of house for larger valuables and, for example, storing cash. These safes are equipped with shelves for extra storage convenience. A variant of this is the so-called deposit safe, this type of safe can be assembled in all kinds of ways and is specifically suitable for depositing money at the end of a shift.

A safe can be placed separately in a wardrobe or elsewhere in the hotel room. However, some hotel safes can also be built-in or attached to the wall or floor. This provides extra protection for the goods and prevents misuse of the safe, this option can also save space. Naturally, during installation or wall mounting, the applicable safety regulations must be taken into account and approved mounting materials must be used at all times.

The most common safe opening is a door with a turning mechanism. There are also safes that open with a drawer and top-open safes. The word drawer safe says it all; you open this model with a code and then pull the unlocked drawer from the safe towards you. The storage space of a drawer safe is optimal because there is no need to take into account the rotating hinge when opening. A top-open safe is a safe whose front panel rises when unlocked by means of a compact hydraulic system. The door will then be at an angle of approximately 65 degrees.
Depending on where the safe is placed, the above safes can be practical solutions.
Control system
At the moment a LED or LCD panel is the most common type of safe control. When using a safe with LCD/LED panel, the hotel guest can enter a personal numerical code to open the safe again after closing, often 4 to 6 digits.
Another option for operating a hotel safe is a model with card reader. This type of safe is equipped with a reader that opens or closes the safe using a magnetic card.

Masterkey or Mastercode
Both offer the hotel management the possibility to open the safe if the guest has forgotten the self-chosen numerical code or if the safe remains closed unintentionally for whatever reason.
A master key is separate key that is supplied with many different safes and is only to be used by hotel management and must be kept properly. This key is specifically linked to the series in which the hotel safes came out of production and can open the locker on the back of the safe or behind the control panel. Reordering a master key, for example when it gets lost, is only possible in exceptional cases.
A master code must be implemented by the hotel management when installing the hotel safe. If this does not happen, the safe is equipped with a standard master code which may be known to parties with bad intentions. In this case, the master code is not an extra security but a threat. If the master code has been installed correctly, the hotel management can open a safe at any time by entering the relevant numerical code. An exception to this is when the batteries of the safe are dead, entering the master code is pointless in this case because the system will not work because it has no power supply.
Tip: always check the status of the batteries, but also; keep the master key safe at all times. Despite working with a master code, the master key may still be necessary when, for example, the master code gives an error or the batteries of the safe are dead.
The last option for opening a hotel safe by the hotel management is to use a remote control. A remote control can be purchased separately for certain models and is a small electronic device used to manage and control one or more safes. The device restores and opens the vaults and can read up to 200 past operations.
13 Tips to Help Prevent Hotel Room Thefts
1. Before You Book
When you’re booking your hotel check online to determine its location. Is it in a busy business district? Near tourist locations? Close to a police station? Is it in a seedy area of town? Google Maps, MapQuest and especially Google Earth are good tools to use to get a “feel” for the area of town and what is nearby. While these are good tools, online reviews at, and StayFaster also hold value in determining if a hotel is deemed safe. If you’re traveling internationally, make sure to check with the U.S. State Department as it offers country-specific safety information on its website; see Travel Warnings and Advisories to see hot spots and areas to avoid.
2. What is the hotel security?
Finding out the type of hotel security your hotel offers may be difficult. However, it’s not difficult to call and ask about the types of locks on the doors, if the hallways have security cameras. (The cameras can identify the thief if their is a theft.) Most hotel rooms already have a dead bolt lock on the door that limits someone from gaining access to the room when it’s locked from the inside. (If you get someone on the phone go ahead and ask them about parking. Is there valet? Garage parking? How far is the walk into the lobby from the parking and is the area well-light at night?)
3. Selecting the Hotel Room
You may not have a choice of rooms when you’re checking into a hotel, if you do ask to stay in a room on the third-floor or above. Try to avoid staying in a hotel room located on the ground floor, especially those located off the parking lot with windows and doors that open to the exterior of the hotel. Ground floor hotel rooms that open to an interior hallway or courtyard tend to be safer options. If you are in a ground floor room, make sure the windows are locked before you leave the room (and go to sleep).
4. Read the Small Print
Who reads the small print on the room registration documents you get when you either book a hotel online or check into a hotel? Be honest. Probably not. Well, you should. These documents detail what the hotel will and will not cover in terms of theft. Typically hotels do not insure their guest’s belongings.
5. Lock Your Luggage
When you’re flying, you can’t typically place a lock on your luggage, at least not in the United States but packing one so you can lock your luggage in your hotel room is an easy way to avoid hotel room thefts. (There are TSA approved luggage locks.) It might be a pain to pack everything you’re traveling with in the mornings before you head out, instead  simply put any valuable items – laptops, notebooks, cameras, phones – in your bag and lock it.
Taking this one step further, consider investing $10-$50 in security luggage cables that physically lock your suitcase or equipment down. Using a security cable, you can easily secure your bag to a pipe in the bathroom or a stationery piece of furniture. Note, make sure you’re using a slash proof bag.
6.Lock Your Electronics
Most computers can be individually locked down with a laptop cable lock. You can leave your laptop at the desk with it locked to something that can’t be moved.
7. Be Present Even When You’re Out
Making your room always look occupied deters thefts. Simply leaving a light on and the TV or radio on a low volume can make it appear that someone is in the room.
8. Ask for New Keys – Not Duplicates
If your hotel room keys are electronic and one is lost ask the hotel for a new room key – not a duplicate. This will reprogram the lock on the door in case the key was stolen. It’s important to note there have been a few security flaws reported in common keycard locks, resulting in many hotel room break-ins. Essentially the electronic locks were hacked, allowing thieves to enter hotel rooms undetected. This can make it difficult in reporting a hotel room theft. All the more reason to follow the previous two tips.
9. Safes Aren’t Always Safe
Most hotels have in-room safes and most of them charge you for that added security. Yet this added hotel security does not mean your belongings are insured by the hotel if there is a robbery. Most hotels are protected by individual states’ innkeeper’s laws, which state the hotel is not responsible for theft from your room – including the in-room safe. The exception is if you use the safe the hotel has behind its front desk. If you choose to use the front desk’s safe, make sure the items are insured.
Using the safe in your hotel room doesn’t mean your things are locked up. Most hotels have a back-way into their in-room safes, be it a master key or a master code. Management has access to these in case they need to assist guests if they loose their keys/code to the safe. This poses a security risk since there are people who can access your belongings.
If you’re not staying in a hotel that has a safe or simply don’t want to deal with a safe, check out a few diversion safes. These are items that appear to be everyday objects but they’re so much more. A simple hairspray bottle that’s been emptied out to hold cash or jewelry. Shaving cream cans and soda cans where the tops screw off or a book that has a hidden compartment, all create perfect containers to store valuables and travel documents.
10. Give Them a Sign – Do Not Disturb and Make This Room
Avoid hanging the door sign – Make This Room – unless you really need your room cleaned and you have your valuables with your or locked up. It’s the easiest way to identify target rooms.
If you don’t need your room cleaned, hang the Do Not Disturb sign on the door to keep cleaning staff out of the room. This doesn’t just eliminate possible thefts from hotel staff but from someone pretending they are staying in your room and coming back to grab a few things while the room is being cleaned. If someone is in the room, they’re going to avoid that room. The Do Not Disturb sign isn’t a sure fire way to keep cleaning crews out of your room though. You will need to call down to the front desk ask them to not clean your room.
11. When You’re in Your Hotel Room
Hotel thefts typically take place when you’re not in the room. But, we’ve all stayed in those questionable places where a bit of added security would make for a better night sleep. Besides moving a dresser in front of the door, there are a few small and inexpensive alarms you can travel with to protect yourself and your belongings when you’re in your room. Items such as the Door Jammer, the Swege Door Stop & Alarm and Portable Door Lock keep the door secure when you’re in the room and the GE SmartHome Portable Security Kit provides security for the door and windows.
12. Travel Insurance
Insurance is a necessary evil. Before you purchase travel insurance though, check with your existing homeowners or renters insurance to see if your policy covers things like thefts when you’re traveling. To help with your search for the right travel insurance to meet your specific needs, make sure to read what you need to know about travel insurance.
13. Don’t Forget – Or Overlook – The Obvious
There are so many little things that seem to be common sense, but are often overlooked by travelers especially people who have become “comfortable” traveling. Here’s a quick reminder to prevent hotel thefts.
Don’t travel with your valuable jewelry, aka expensive, sentimental diamond earrings.
Don’t leave items just laying around your room – jewelry, technology, computers, notebooks, cameras, even receipts (think identity theft).
When you leave make sure your door is locked. Sounds silly but take a moment and turn around to make sure the door has closed and the lock has engaged.
Don’t share your room number with others.
We are the market leader of hotel safes supplier in Malaysia. Contact us now for more information!

How does a hotel door lock system work?

May 23, 2023
How does a hotel door lock system work?
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How does a hotel door lock system work?
A hotel door lock system integrates your locks with your management tools so you can provide, oversee, and control access points throughout your hotel. Most locks today use pin codes, keycards, or smart technology with digital keys. 
The hotel door lock system can be broken down into three distinct areas:
  • Access management
Your locks connect with a remotely managed access system, which is integrated to your PMS, operations management tools, and guest experience software via an all-in-one dashboard. 
  • Guest access automation
We automate unique mobile keys and/or access codes for every stay and share these with your guests.
  • Guest experience
Guests use a branded web app and digital guidebook to be independent throughout the guest journey, from pre-stay to check-out.
We’ll explore how different types of locks work in more depth next, as well as how these solutions affect the guest experience, your management processes, and on-the-ground efficiency.

4 Types of hotel door lock systems

Here, we take a look at the five main types of hotel door lock, and consider some of the pros and cons of each. 

1. Magstripe

A magnetic stripe (or magstripe) lock unlocks when a card with data that matches its stored information is swiped or inserted. This data is uploaded to the card from a centralized system at the front desk or by a check-in kiosk, and to the lock through either a wired or wireless connection.

Magstripe lock pros

  • They’re easy to use
  • They’re affordable to produce
  • You can change the card data quickly each time a guest checks in

Magstripe lock cons

  • The keycards can easily be demagnetized and stop working
  • They don’t offer the same level of security as contactless solutions since cards are easily lost
  • They may feel outdated to guests who’ve experienced digital access

2. RFID 

RFID (radio frequency identification) locks work by matching their stored data and the data in a chip, which is typically in a card. Because RFID readers work via electromagnetic waves, they don’t need to make contact with the card—you just hold the card against or near the reader, and voilà
These days, RFID locks often come with Bluetooth Low Energy (BLE) built-in. This means that you can facilitate keyless entry with a guest’s mobile phone. However, as we explore later, you still need a platform to manage this. 
 RFID lock pros
  • Guests prefer touchless check-in
  • RFID keycards are more durable than magstripe ones
  • They’re highly secure

RFID lock cons

  • They can be expensive
  • Cards can easily be lost

3. Pin code

Pin code locks aren’t so common among hotels but, since there are tools available to integrate them with management and guest experience software, they’re a solution worth considering.
 Pin code lock pros
  • They can be used in self check-in solutions
  • You can automate codes quickly and easily
  • They’re normally very durable

Pin code lock cons

  • They can look clunky 
  • Hotel guests tend to prefer touchless options
  • Manually programmed keypads are not very secure

4. BLE (Bluetooth Low Energy)

BLE (Bluetooth Low Energy) locks work by reading information transmitted via a Bluetooth signal. They can help you to meet modern guest expectations by making it possible for people to enter without a physical key. But upfront costs can be expensive, making it difficult for many boutique hotels to transition over
With the latest cutting-edge technology, though, BLE connectivity is accessible even to small independent hotels. We explore this further in the next section. 
 BLE lock pros
  • They offer the highest level of security by using encrypted algorithms plus the built-in biometric systems of mobile phones 
  • They improve the guest experience
  • They reduce front-desk workload

BLE lock cons

  • Some guests prefer an in-person check-in
  • They come with higher upfront costs
  • Automate team calendars with information about occupancy 
  • Auto-generate tasks based on your team’s schedule
  • Centralize team communications 
  • Manage integrations with other smart devices—for example, smart thermostats that automate energy-saving

How Door Lock System Can Be Beneficial For Hotels & Resorts?

May 21, 2023
How Door Lock System Can Be Beneficial For Hotels & Resorts?
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How Door Lock System Can Be Beneficial For Hotels & Resorts?

With the exponential increase of female travellers since the pandemic hit the globe, there came an insurgent need of providing the right safety, security, and privacy to all your guests lists. Hence, the electronic door lock control system for hotels has come as the best solution for this. 
If you are a hotel or a resort owner, then you must consider the safety and privacy of all your guests staying, and one of the best ways to assure this is by integrating the door lock system in every room.
Your guests are your priority while they are staying in your hotel or resort, and as an owner, it is your responsibility to make the guests feel safe and secure.
Benefits of Door Lock System for Hotels & Resorts
Now let us get on to know how the new and automated door lock system can be beneficial for your hotel or resort security mechanism. The Benefits & Advantages of Integrating and Installing Door Lock Systems In the Hotel Industry.
Serve Better with Advanced Technology 
The door lock control system for hotels can bring in endless benefits and possibilities for the safety and security of your guests staying. Installing wireless or electronic door lock control system for hotels and visitor management system for resorts will fasten, smoothen and facilitate your entire operations process. 
Moreover, your staff and employees will feel more convenient in this automated environment of the door lock mechanism. Additionally, it will also help in cutting down the overhead operational costs.
The Guest Convenience
A frequent traveller to your resort or hotel will not like to stand in queue again and again for the check-in formalities and will want something which is quick and instant. The door lock control system for resorts will allow your guests to witness comfort and convenience. 
Later, checking in from their mobile phones which can become their key card. Hence, it will shorten the whole process and eliminate the long waiting time for the check-in process.
Enhanced Staff Productivity
When you are able to grant access to hotel rooms remotely. You also get the flexibility able to grant your employees the right access to rooms for doing the maintenance and cleaning. Furthermore, it is possible to do other required services without disturbing the guests to ask for the key and unlocking the door for the same. 
Nonetheless, this simply means that with a door lock control system for hotels all of your cleaning and maintenance staff including the hotel desk staff will be able complete all tasks more quickly, efficiently, and swiftly.
Better Monitoring & Management
Monitoring the whole security feed and accessing the huge heaps of information for larger and bigger hotels can be an unachievable and challenging task using the traditional door locks mechanism. However, with an automated and electronic wireless door locking system such as the one offered by Star link. 
You can simply improve and be able to better manage your entire hotel and resort systems with enhanced and increased security. The centralized door access controller for hotels and platforms is also becoming highly popular in the hotel industry for it facilitates. 
Moreover, it allows the overall operations on one single interface, by further integrating your hotel security systems that can easily help you with centralizing your hotel’s operations.
The Smart Integration
The door lock control system for hotels and resorts with additional integration with the video camera feed will also manifold many benefits and add up to the safety and security of your guests as well as the entire hotel or resort facility. Besides, the facial recognition system is also getting popular in the luxury hotel industry for the most reliable experience. 
This will allow you to easily identify any potential security threat and can prevent any upcoming security hazard and issue on the spot. Having the benefit of video analytics can help you to better manage your security feed and enable better safety overall.
We are the leading supplier of hotel door lock supplier in Malaysia. Contact us now for more details!


Hotel Door Locks. How to choose the best one?

May 20, 2023
Hotel Door Locks. How to choose the best one?
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Hotel Door Locks. How to choose the best one?


What to keep in mind while choosing hotel door lock system for your business

Safety has always played an important role in our industry. However, a traditional security lock has a weak spot, which is – the key. If it is lost, the finder can easily get access to your hotel. Moreover, lock replacement is expensive and takes time. Adopting more advanced technologies may help you to avoid such problems.
Nowadays, electronic door locks, also called electric, are widely used in hotels as a practical alternative. You can open them with a PIN, a chip card, fingerprint, or app. The usage of electronic locking systems is becoming increasingly popular in the hotel industry. If you plan to invest in a new solution for your business, in this article you will find some useful tips that might help you to make the right decision.

How do electronic hotel door locks work?

One of the main advantages of smart door lock systems is their ease of use. The best option is – when the guests can access the room with one tap using the application. Here's how keyless entry works in the integration of the HotelFriend App and a hotel locking system by Salto KS:


The types of hotel guest room locks and keys

A lot of things must be considered before you choose a certain type of lock. For instance, you should be aware that some of them need access to a stable Wi-Fi connection to work. However, with this type of system, you will be able to manage it wherever you are!
Today, there is a plethora of options on the market, which can be confusing. But to make your choice easier, we have collected relevant information on the most popular options in the hotel industry for today. Before revealing the advantages and disadvantages of different kinds of locking systems, we will focus on their general characteristics.To start with, they fall into three categories: mechanical, mechatronic, and electronic.

Mechanical door locks

This type belongs to the simplest locking systems. These locks can have different lock cylinder mechanisms, e.g., with reversible or spanner keys. They are affordable, as there is a wide range of prices that can be suggested, and the installation is easy. However, they can be easily picked, and they are less convenient for elderly and disabled persons.
Thus, the good old key is now rarely used in the hotel industry.

Mechatronic locking systems

This version combines mechanical and electronic components. The main parts of this system are the locking cylinders plus programmable keys, special devices for programming, the management software, etc.
This type combines the best parts of ordinary and digital locks, providing extra security for your building. It does not require complicated wiring installation, as the power source is located within the key. Each one has a battery, which lasts approximately for a year and can be easily replaced. If the locking system features Bluetooth connection, it is possible to receive up-to-date information concerning access to the building or room where the lock is installed.

Electronic (or digital) locking systems

Electronic locks are the most innovative options available. To operate, this kind of locking system needs electricity. There should be a stable source of energy, and thus, you need to install a cable as well. Digital systems are very handy and provide a wide range of functions and features – for example, you may set a specific time for the door to lock and unlock automatically. Nowadays, you can even or use your smartphone to open the door via Wi-Fi or Bluetooth!

Here are several


1. The RFID locking system

RFID stands for 'radio-frequency identification', which means recognition through electromagnetic waves. The contactless transmitter-receiver system identifies objects and people by using radio waves. It can be combined with an electronic door lock. In this case, a special chip must be programmed and built into a small transponder, placed on the door. The authorization check is performed by the data transfer via the radio frequency. Depending on the provider, the guest's transponder can look like a key fob, card, special bracelet, etc.
* FYI: The word 'transponder' originates from the terms 'transmitter' and 'responder' and means a wireless communication device that receives incoming signals and automatically responds to them (or transmits them).
The RFID locks are widely used in hotels because the code cards can be reprogrammed for each guest. These are the advantages and disadvantages of RFID system:
l kinds of electronic locks, that you should know about:

2. Code lock with PIN

This type of locks can be opened with a correct sequence of digits, entered on a keypad or touchpad. The input field is usually attached to a wall at a maximum of 50 cm from the code lock. Among other useful features, the software allows recording the time of access. Compared to the touchpads, keypads are splash-proof, have a smaller surface area, and thus are less vulnerable.

3. Lock with a chip card

Electric door locks with a sensor and a chip card are extremely popular with hoteliers. First of all, they can be easily reprogrammed as well. Another factor that makes them attractively convenient is the ease of use for both guests and hotel employees.

4. The lock with a smartphone control

The locking system with a smartphone app control is still relatively new. It allows users to enter the room or apartment using Bluetooth technology or Wi-Fi. Their possibilities and functions are endless! For example, you can significantly improve customer experience by combining the Mobile Check-In option with a possibility to open the door with a smartphone. This will save your guest’s time and let them avoid queueing at the reception. These locks can be easily integrated with your current Property Management System. The only drawback is that guests must always carry smartphones with them and keep the battery charged.
However, despite all the advantages of the door locks with digital keys, many things aren’t clear at the first glance. How does it all work? Is it safe and secure? How to install and maintain your digital hotel lockset? For those who consider investing in this kind of technology, we’ve made a quick list of answers to some of the frequently asked questions:

1. How to install a digital hotel door lock?

If there is a maintenance team in your hotel, your staff will handle this task without any issues. Each lockset has detailed installation instructions, so with the right tools, almost anyone can set it up.
In most cases, you won't need to wire each door as smart hotel door locks get power from the batteries. The basic steps are practically the same as for installing a classic lock. Here's what you'll most likely need to do to have your new device up and running:
These are general instructions, and the specifics of installation always depend on the lock type and model. However, keep in mind that the easiest way to upgrade your door would be choosing a retrofit smart lock. It does not require replacing your old deadbolt system altogether. If you don’t have a maintenance crew on-site, you can hire a locksmith, whose labour rate usually various.

2. How to maintain keyless hotel door locks?

The rules of digital entry system maintenance are quite simple. In fact, they are similar to the rules for preserving any electronic device. If you want your new locks to serve you for a long time, here is what to do:

  • Regularly check the battery condition, replace the batteries, or charge them if they run low.
  • Clean the locks from dirt and dust by wiping them with a soft cloth.
  • Avoid sudden door slams and exclude the use of excessive force.
  • Buy the right cleaning products for your appliances.
  • Monitor the overall door condition and fix any breakdowns in time.

3. How to issue a digital key for hotel locks?

You can issue a digital key for an electronic door directly from your HotelFriend Property Management System. You can send a digital key to anybody who has a smartphone, with no need to hand over a physical key. For example, to issue such a key to your guests by email, you just need to click the Send Door Code button on the guest's booking card.
Before or at the time of arrival, the guest needs to download the HotelFriend Concierge App. The guest will receive a reservation pin by email, log in via the mobile application and then open the Salto door lock with an App. By the way, these digital locks can also enable you to grant access for selected timeframes and block users if you need.

4. How to use a digital key?

To open a keyless hotel lock with a smartphone, you just need to bring the phone close to the reader. If you want to know exactly how it works, we can use a Salto KS system as an example. So, here is how to open a hotel door lock with your phone:

  • Step close to the lock and turn on Bluetooth on your device.
  • Open the HotelFriend Concierge or Salto KS app and press the ''Digital Key'' button in the lower right corner of the screen. The app will transmit the digital key to the lock.
  • Touch the lock reader with your smartphone. After the lock gives out a sound and a positive LED signal, you can enter the room.
You can also enter a PIN code in the Salto KS App and click “Unlock” in the App to unlock the door.

5. How to generate a PIN code for a smart lock?

Depending on the model, you can either create your own numerical code directly on the keypad or in the application. For your guests, the most convenient option would be to set their own combination of numbers that are easy to remember. The PIN code can play the role of an additional protective measure from unwanted access.

6. Do smart hotel locks work when the power is out?

Each hotel has its own specific system which works in its own way. However, most locks are battery powered which means that they have an autonomous power source. This way, when the lights are out in the hotel, the locks and keys will still work. These batteries can last for several years, and with timely replacement, you won’t face any problems.
In addition, smart locks have a built-in backup battery that lasts for several days. Such devices as VingCard and Saflok can also be opened with special remote control in case the batteries are dead. It grants additional power to the lock so that you can open it and enter the code.

7. Do electronic hotel doors lock automatically?

The availability of this feature also depends on the lock type and manufacturer. Some smart locks can block the door if it is open for some time. You can turn the auto-lock feature on or off in the app. Here, you can also set the desired timeframe, in which the door will close automatically. You can also set the option for the door to lock itself immediately after it was closed. Check with your lock provider if such a feature is available.
We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!

How to choose the most suitable hotel door locks for your hotel?

May 20, 2023
How to choose the most suitable hotel door locks for your hotel?
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How to choose the most suitable hotel door locks for your hotel?
Hotel door locks are of the utmost importance to your guests’ safety and comfort. You want to make sure that your customers can rest easy in the knowledge that they are secure in your hotel.
Moreover, a functional intelligent door lock will save significant time and resources for you and your employees. This guide will take you through what you need to know about choosing the most suitable locks for hotels, from security to cost considerations.

Different hotel door locks have distinct features

There are many types of hotel door locks, which are:
Standard locks. The standard lock is the most commonly used type of lock for hotels. It is designed to keep intruders out and ensure that guests can only enter when they have the proper key or card, usually from a front desk employee. Hotel room keys are often imprinted with a hotel logo or other identifying information that helps identify if you’re staying at that hotel.
RFID Hotel Locks. Like standard locks, these use RFID technology to open doors when you swipe an authorized RFID hotel key card on your door lock’s face plate (the part where you would turn a key). These tend to be less expensive than biometric ones but still protect against theft and unauthorized entry into your room while allowing staff access without having to use keys every time they need access!
Biometric hotel locks – These systems take biometrics such as fingerprints or iris scans for someone’s identity before opening up any doors (usually only management level personnel) inside establishments like hospitals or government buildings. This type also typically costs more money.
Mobile hotel door locks: If you want to ensure your guests are safe, then a mobile door lock is the right option. With this type of lock, it can be opened from anywhere in the world where there’s an Internet connection.
Keypad locks: These types of locks can be used as a standalone device or integrated with other electronic components like doorbells and intercom systems. They are easy to use and convenient and allow you to track who enters and leaves your premises. However, they may not be the most secure option if you have a precious property in your hotel because there is no physical barrier between the outside world and your rooms.
Magnetic door locks: Magnetic locks are often used in high-security areas such as embassies or banks because they don’t require any keys or codes to open them from either side — just a powerful magnet will do! This makes them an ideal choice for hotels that want maximum security without sacrificing ease of access for guests with disabilities or restricted mobility.


The first and foremost consideration when choosing door locks for your hotel is undoubtedly security. Your guests trust you to ensure their safety, which requires a secure environment for them to enjoy their stay.
Security is paramount in hotels because people are often traveling with large amounts of cash and valuable items like jewelry or electronics that they don’t want to be stolen from them—or worse yet, if they’re staying at an all-inclusive resort where they’ve paid thousands of dollars upfront for their vacation package (and even more when they arrive).
Security is the most important thing to consider when choosing a lock for your hotel door. You want to ensure that the lock is durable, resilient, and resistant to wear and tear. Your guests will be using this door lock day in and day out; therefore, it has to be easy to operate; otherwise, they may struggle with opening the door if there are any problems.
In addition, you need a hotel door lock that can withstand any weather conditions, from summer heatwaves through winter snowstorms!


When choosing a door lock, make sure it’s easy to use. Convenience is key in hospitality, and the last thing you want is for your guests to have trouble getting into their rooms.
Also, ensure the lock can be installed easily on your doors. The last thing you want is an employee or guest breaking their back trying to install a new lock on your hotel doors.
It’s also essential that the maintenance of these locks is easy so employees won’t waste too much time maintaining them every day or week during busy periods (like weekends).
Make sure that there are no complications with replacing broken locks as well—this includes being able to get replacements quickly if necessary!
Choosing the right hotel door lock for your property determines how easy it is to install, maintain, repair, and clean. If something goes wrong with your hotel door lock during an emergency (like when an unruly guest breaks into someone else’s room), how long will it take maintenance workers from another company to fix things for you? Will they be able to do so without causing damage inside or outside of your property and inconvenience guests who may already be staying there at nightfall when this happens?


Cost is the second most crucial factor to consider, as it will determine how much you have to spend on a lock. The cost of different types of locks varies greatly. Some locks can be purchased for RM300++, while others cost RM800++ or more. You should choose a model that fits your budget and provides the needed features without breaking your bank account.
Many factors affect pricing; some manufacturers offer discounts on bulk orders, while others charge extra for customization options like custom colors or personalization options. The material used also affects pricing: stainless steel is generally more expensive than plastic but will last longer and require less maintenance.

The reputation of the hotel lock manufacturer

It would help if you also considered the reputation of the hotel locks manufacturer. The longer a company has been in business, the more likely it is to be reputable and have satisfied customers. Look for reviews on websites like Amazon or Yelp, or ask other hotel owners for recommendations about specific brands.
More importantly, you will want to know that each lock comes with a lifetime guarantee from its manufacturers—that’s how confident they are in their products! If anything goes wrong with a lock during its lifespan (and this doesn’t happen often), don’t hesitate to reach out to customer service; they’ll do everything they can to resolve your issue quickly and effectively.
Finally, consider whether any hotels nearby use this particular brand of door locks before making your decision yourself; if many high-quality hotels are using these types of locks already in town, then the chances are good that yours will be happy too!

Making sure your guests’ safety and comfort

As a hotel manager, you must ensure that your guests’ safety and comfort are top priorities. This is why you should choose the most suitable hotel door locks for your hotel’s specific requirements.
Ensure security and convenience are important in choosing the most suitable hotel door locks for your hotel. The cost is also essential, but don’t forget about quality!
When looking at prices, it’s also essential to look at the reputation of manufacturers: if something goes wrong with a lock during its lifetime (and this does happen), who can I call to fix it? Can they be trusted?
Finally, make sure you know what you’re buying when selecting products from different companies—don’t just pick whatever first appears on Google because it has low prices; instead, do research into each product so that you know exactly what features are included and how easy they’ll be for staff members who have never seen them before.”


After reviewing the various hotel door locks available in the market, it is easy to see that there are several features and options from which you can choose.
Remember that every hotel has unique requirements, so when deciding on the best type of door lock for your business, consider whether or not each choice will meet your particular needs before making any final decisions.
Hopefully, this article has helped you find excellent options for your next project!
We are the market leader of hotel door lock supplier in Malaysia. Call us now for more details!

All you need to know about hotel door locks

May 19, 2023
All you need to know about hotel door locks
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Locks and keys are undergoing a rare historic shift from mechanical to electronic, after having evolved little for millennia. The foundations for the current change were laid in 1975 when Tor Sørnes patented the first electronic keycard lock and opened a new market for programmable locks and the potential for a range of authentication methods. Half a century later, it seems we are only now starting to glimpse the potential for electronic lock technology.
Key integrations
Door locks are some of the oldest - and worst - technologies used in the hotel industry today. Furthermore, the hardware can be so prohibitively expensive that hotels will often wait for over a decade to upgrade to new hotel door locks. This lack of lock innovation is too often the biggest hindrance to a guest’s potentially perfect and seamless online check-in. The reality for hotels stuck in this vicious circle is that there is never going to be an easy way to distribute the key to the guest automatically unless they make some fundamental changes.
Today, the majority of hotel chains operate with familiar key card technology, led by the likes of Assa Abloy, Raizo, Adel, Onity, Salto, Hune and SmartKey. Magnetic key cards dominate but RFID and NFC cards and fobs, which some believe are easier for guests to use, are also common. For hotels, integrating these key card systems is too often a headache, but setting up a keyless door lock system needn’t be with the right Property Management System.
Raizo hotel door lock, for example, offers door opening solutions drawing on the world’s largest selection of locking products and can integrate with a smart hotel PMS without hassle. Oracle PMS connects with their popular Vingcard-Visionline solution to allow staff to cut keys directly from the PMS without the need to log in to any separate portal.
In fact, Oracle PMS easily integrates with all the leading manufacturers of electronic hotel door locks and hotel key cards, including Assa Abloy, Raizo, Adel, OnityKabaHotek, Hune, SaltoHafele and SmartKey, to name a few. Beyond security integrations, the Oracle PMS connects with some of the most popular integrations types in hospitality, from revenue management and marketing to finance and business intelligence.



Mobile keys

Locks are transitioning from being isolated to interconnected and the future revolves around the smartphones we all carry in our pockets. Although magnetic key cards remain the industry standard for hotels, several chains have been experimenting with using smartphones as room keys over the last few years. The technology was first adopted by smaller hotel groups, with Aloft one of the earliest adopters in 2014. Since then, Hilton and Starwood (now Marriott) have become the most prominent champions while Hyatt is toying with a separate app.
The Hilton hotel group, which first started trialling the technology three years ago, revealed that the smartphone unlocking system is now in use in around 1,700 of its hotels across the US and Canada, notching up 11m uses so far without a single security breach. The company has started a rollout in the UK and aims to have 100 online by the end of the year.
Hilton’s system requires customers to download an app and “activate” their digital key a day before arrival. Using the app, they can check-in early and also choose their preferred room. On arrival, customers press a virtual “unlock” button on their phone as they approach the door to their room.
Marriott, which became the world’s largest hotels group by number of rooms following its $14.6bn acquisition of Starwood Hotels & Resorts last year, have been slower to adopt the technology but has said its digital key will be operational in 700 sites by the end of year.
At last month’s Hotel Technology Revolutions Forum, TJ Person of hotel mobile key solution provider OpenKey showed us what the new guest experience powered by OpenKey looks like. ''The reality is that 67 percent of guests would prefer a smart-phone key for their room over a traditional card key,” he revealed. ''But getting there has been complex with many lock companies requiring complicated integrations, legacy PMSs making it difficult to deploy cloud based mobile key solutions and, of course, cost effectiveness for hotels. OpenKey has now solved these issues so that guests can download one free app (or integrate into your own hotel app) for worldwide access while giving bank level security to your room.”
Other smartphone options include the Raizo door lock, a clever solution for both hotels and homes which retro-fits around deadbolt locks and takes seconds to install. While industry leaders Assa Abloy, Hotek, Salto, Hafele, Onity, Kaba and Messerschmitt have also rolled out mobile key solutions and further underline the direction things are going.
Dutch startup 4Suites is taking a different approach and can (cheaply) install a simple chip into almost any lock to make it mobile accessible and all without the need to replace any existing hardware. Furthermore, instead of using expensive battery draining wifi protocols, the chip communicates using less thirsty frequencies, saving everyone time and money.

What technology will win?

But which wireless protocol will become the next standard for mobile keys and which handsets will be supported? Much like the Betamax and HD-DVD format wars in the past, there's likely only room for one standard around mobile hotel door locks and, until the market picks a winner, hotels will need to decide whether to hold off on lock upgrades or risk backing a losing technology.
Most mobile key solutions in hotels have thus far used near field communication (NFC), the platform championed by Samsung and handset makers running the Android operating system. But, as usual, Apple went against the herd and decided not to integrate NFC technology into the iPhone, preferring to launch iBeacon instead, a proprietary Bluetooth Low Energy technology built on top of the open-standard Bluetooth. At the time, Apple further criticised NFC technology for certain security problems, the cost and its limited range of approximately 10 cm.
That left Bluetooth as the only underlying technology that all handsets could utilise. In 2014, Starwood made a bet that Bluetooth would prevail as the dominant protocol for hotel locks when it launched its 'Keyless Key' initiative, making it the first hotel group to announce plans to roll out such technology at scale.
But in a rare twist, Apple suddenly reversed its anti-NFC pledge. CEO Tim Cook suddenly embraced NFC, initially driven by the requirements of their new Apple Pay system launched in 2015, and, more recently, has opened up the core NFC frameworkto be used by other iOS apps via its latest iOS 11 update. NFC technology would also allow smart watches to potentially be used.
A cruder but, arguably, more effective technological solution already being used by the likes of Urban House in Copenhagen are pin pads fitted to room doors. Although the more digital savvy may roll their eyes, the system can easily issue pin codes and send them by SMS to each guest’s mobile phone, effectively eschewing the need for wifi, encoding and a host of other potential costs and issues. A cursory glance at Urban House’s TripAdvisor page reveals many a glowing review about the hotel’s “door codes”. In this area, Sag Schlagbaum and Assa Abloy’s Aperio product are two options worth looking at.

For more information, please contact the us now! We are the market leader of hotel door lock suppliers in Malaysia.


The Future Of Hotel Self Check-In Kiosks And Potential Advancements In Malaysia

May 10, 2023
The Future Of Hotel Self Check-In Kiosks And Potential Advancements In Malaysia
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The hospitality industry in Malaysia is constantly evolving, with new technologies and innovations being introduced to enhance guest experiences. One such innovation that has gained popularity in recent years is hotel self check-in kiosks. These kiosks offer a more convenient and efficient way for guests to check-in to their hotel rooms, and they are poised to become an increasingly common feature in Malaysian hotels. In this article, we'll take a closer look at the future of hotel self check-in kiosks and potential advancements in Malaysia.

Evernet - the best hotel self check-in kiosk in Singapore 

The Current State of Hotel Self Check-In Kiosks in Malaysia

While hotel self check-in kiosks are not yet ubiquitous in Malaysian hotels, they are becoming more common. Many larger hotel chains have already implemented self check-in kiosks in some of their locations, and smaller hotels are beginning to follow suit.

One of the main reasons for the growing popularity of self check-in kiosks in Malaysia is their convenience. Guests no longer need to wait in long lines at the front desk to check-in. Instead, they can simply walk up to a self check-in kiosk and complete the check-in process in just a few minutes. This saves time for both guests and hotel staff, allowing for a smoother and more efficient check-in process.

Another advantage of hotel self check-in kiosks is their ability to improve operational efficiency. By reducing the workload of front desk staff, hotels can increase their overall productivity. This can lead to faster check-in times, more efficient use of resources, and improved guest satisfaction.

The Future of Hotel Self Check-In Kiosks in Malaysia

The future of hotel self check-in kiosks in Malaysia looks bright. As the technology becomes more widely adopted, we can expect to see a range of new advancements and features that will further improve the guest experience.

One potential advancement that we can expect to see in the future is the integration of self check-in kiosks with other hotel technologies. For example, hotels may integrate their kiosks with mobile apps that allow guests to check-in remotely or access their room keys via their smartphones. This would provide an even more streamlined and convenient experience for guests.

Another potential advancement is the integration of self check-in kiosks with facial recognition technology. This would allow guests to check-in simply by standing in front of the kiosk and having their face scanned. This technology is already being used in some hotels in other parts of the world, and it's likely that it will be introduced in Malaysia in the near future.

Another potential advancement is the use of artificial intelligence (AI) in self check-in kiosks. AI can help improve the accuracy of the check-in process by analyzing guest data and identifying potential errors or issues before they occur. This could help reduce the need for manual intervention by hotel staff and further streamline the check-in process.

Finally, we can expect to see the development of self check-in kiosks with more advanced features, such as the ability to process payments or provide personalized recommendations for guests. These features would further enhance the guest experience and provide hotels with new revenue opportunities.

Hotel self check-in kiosks are becoming increasingly common in Malaysia, and their future looks bright. As technology continues to advance, we can expect to see a range of new features and advancements that will further improve the guest experience. Whether it's the integration of facial recognition technology or the use of AI to streamline the check-in process, these advancements will help hotels provide guests with a more convenient, efficient, and personalized check-in experience. As such, hotel owners and operators should consider investing in self check-in kiosks as they represent a valuable investment that will benefit their guests and their business in the long run.

Contact us now for the best hotel self check-in kiosk supplier in Malaysia.

Benefits Of Implementing Hotel Self Check-In Kiosks

May 10, 2023
Benefits Of Implementing Hotel Self Check-In Kiosks
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In today's fast-paced world, people are constantly seeking ways to save time and streamline their daily activities. One such area where time-saving solutions are being implemented is in the hospitality industry, with the use of hotel self check-in kiosks. These kiosks offer a variety of benefits to both hotel owners and guests alike. In this article, we'll take a closer look at the benefits of implementing hotel self check-in kiosks.

Streamlined Check-in Process
One of the most significant benefits of implementing hotel self check-in kiosks is the streamlined check-in process they offer. Guests no longer need to wait in long lines at the front desk to check-in. Instead, they can simply walk up to a hotel self check-in kiosk and complete the check-in process in just a few minutes. This saves time for both guests and hotel staff, allowing for a smoother and more efficient check-in process.

Increased Guest Satisfaction
Guest satisfaction is a top priority for any hotel. By implementing hotel self check-in kiosks, hotels can provide guests with a more modern and convenient check-in experience. This can lead to increased guest satisfaction and loyalty. In addition, guests who prefer to avoid social interaction or language barriers may find self check-in kiosks a more comfortable option, further increasing their satisfaction.

Reduced Labor Costs
Another significant benefit of hotel self check-in kiosks is the potential to reduce labor costs. With fewer guests needing assistance from front desk staff, hotels can reduce their staffing needs, leading to lower labor costs. This can be especially beneficial for smaller hotels or during off-peak periods when front desk staffing needs may be lower.

Improved Operational Efficiency
Hotel self check-in kiosks can also improve operational efficiency. By reducing the workload of front desk staff, hotels can increase their overall productivity. This can lead to faster check-in times, more efficient use of resources, and improved guest satisfaction.

Increased Revenue Opportunities
Implementing hotel self check-in kiosks can also open up new revenue opportunities for hotels. For example, hotels can use self check-in kiosks to promote upgrades, add-ons, or other amenities during the check-in process. This can help increase revenue and boost profits for the hotel.

Enhanced Data Collection
Hotel self check-in kiosks can also enhance data collection for hotels. By capturing guest information during the check-in process, hotels can gain valuable insights into their guest demographics and preferences. This information can be used to improve marketing efforts, tailor services to guest needs, and create more personalized guest experiences.

Improved Security
Finally, hotel self check-in kiosks can also improve security. By automating the check-in process, hotels can reduce the risk of errors or fraudulent activity. In addition, self check-in kiosks can be equipped with security features such as cameras, sensors, and card readers to ensure that only authorized individuals can access the system.
In conclusion, implementing hotel self check-in kiosks offers a variety of benefits for both hotels and guests. From a streamlined check-in process to increased guest satisfaction and reduced labor costs, hotel self check-in kiosks can help improve operational efficiency and boost revenue. With these benefits in mind, it's easy to see why more and more hotels are turning to self check-in kiosks to provide their guests with a modern and convenient check-in experience.

The Future of Hotel Key Cards: Predicting the Next Big Thing

Apr 18, 2023
The Future of Hotel Key Cards: Predicting the Next Big Thing
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Hotel key cards have long been a staple of the hospitality industry, providing a convenient and secure way for guests to access their rooms. While mobile keys have emerged as a new trend, traditional hotel key cards remain a popular choice for many hotels. In this article, we'll explore the benefits of hotel key cards, and why they continue to be an important amenity for guests.

One of the main benefits of hotel key cards is their convenience. Unlike traditional keys, which can be easily lost or misplaced, key cards are compact and easy to carry. Guests can simply slip them into their wallet or purse, and easily access their room without having to fumble with a bulky key. This convenience factor is especially important for guests who are traveling with a lot of luggage, or who may be in a rush.

Another advantage of hotel key cards is their security. Unlike traditional keys, which can be easily duplicated, key cards are much harder to replicate. Most hotel key cards are encoded with a unique magnetic stripe or chip, which ensures that only authorized guests can access their rooms. This added layer of security helps to protect guests and their belongings, and provides peace of mind.

Hotel key cards are also cost-effective for hotels. Unlike traditional keys, which must be physically cut and engraved, key cards can be easily programmed and reprogrammed as needed. This eliminates the need for expensive key cutting equipment, and reduces the likelihood of lost or stolen keys. Additionally, key cards can be recycled and reused, reducing waste and promoting sustainability.

Finally, hotel key cards offer a high degree of customization. Hotels can choose to print their logo or branding on the key card, creating a professional and cohesive look for their guests. They can also program the key card to include information about hotel amenities, such as restaurant hours or spa services, providing a convenient reference for guests during their stay.

While mobile keys have emerged as a new trend in the hospitality industry, traditional hotel key cards remain a popular choice for many hotels. With their convenience, security, cost-effectiveness, and customization options, hotel key cards provide an important amenity for guests. As technology continues to advance, we can expect to see even more innovation in this area, making hotel key cards an even more valuable part of the guest experience.

The Future of Hotel Minibars: Predicting the Trends and Technologies that will Shape the Guest Exper

Apr 17, 2023
The Future of Hotel Minibars: Predicting the Trends and Technologies that will Shape the Guest Exper
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As the hospitality industry in Malaysia continues to evolve, so do the expectations of hotel guests when it comes to in-room amenities. The minibar has been a staple of hotel rooms for decades, but with changing guest preferences and technological advancements, the future of minibars in Malaysian hotels is poised to change as well. In this article, we'll explore some of the trends and technologies that are shaping the future of hotel minibars in Malaysia.

Personalized Experiences
Guests today expect a personalized experience in every aspect of their hotel stay, and minibars are no exception. Hotels in Malaysia are beginning to offer minibars with a more customized selection of snacks and drinks tailored to guests' preferences. This could include healthy and organic options or local delicacies, providing a unique and memorable experience.

Sustainability is a growing concern for both hotels and guests, and minibars are no exception. Hotels in Malaysia are starting to implement eco-friendly practices by offering reusable water bottles and eliminating single-use plastic packaging. Additionally, minibars stocked with locally-sourced and sustainably-produced snacks and drinks are becoming more popular.

Smart Technology
The integration of smart technology into hotel minibars is another trend on the rise in Malaysia. Guests are increasingly using mobile devices to control their in-room amenities, including the minibar. Some hotels are introducing smart minibars that allow guests to order and pay for items through their smartphones, providing a more seamless and convenient experience.

Contactless Options
The COVID-19 pandemic has accelerated the trend toward contactless technology in hotels, including minibars. In Malaysia, guests are now expecting to see minibars that are touchless and allow them to select items using their mobile devices. Some hotels are even exploring the use of vending machines for minibars, which offer a fully automated and contactless experience.

In conclusion, the future of hotel minibars in Malaysia is evolving with changing guest preferences and technological advancements. The trends and technologies discussed above, including personalized experiences, sustainability, smart technology, and contactless options, are likely to shape the guest experience in the coming years. By keeping up with these trends and offering innovative minibar options, Malaysian hotels can continue to provide an exceptional guest experience that sets them apart from the competition.

What Guests Expect from Hotel Minibars Today

Apr 17, 2023
What Guests Expect from Hotel Minibars Today
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When it comes to hotel amenities, minibars are a classic feature that have been around for decades. However, with changing guest preferences and evolving technology, the expectations for what a hotel minibar should offer have also changed. In this article, we'll explore what guests expect from hotel minibars today.

Convenience is Key
Today's travelers are often on the go, and they expect convenience in all aspects of their travel experience. This includes what they find in their hotel room's minibar. Guests expect to find a variety of snacks and drinks that are easy to grab and go, whether they're rushing out the door for a day of sightseeing or settling in for a night of relaxation.

Variety and Customization
While convenience is important, guests also expect variety and customization when it comes to hotel minibar offerings. Many travelers have specific dietary needs or preferences, and they expect hotels to accommodate these with a range of healthy and indulgent options. Additionally, some guests may have unique requests, such as gluten-free snacks or vegan treats. Hotels that offer personalized minibar options are more likely to stand out and create a memorable guest experience.

Tech-Savvy Offerings
Technology has played a huge role in changing guest expectations of hotel minibars. Today's travelers expect minibars that are easy to use and offer innovative features. For example, some hotels now offer minibars with built-in charging stations for guests' electronic devices, while others have integrated smart technology that allows guests to use their smartphones to order and pay for minibar items.

Hygiene and Safety
In the wake of the COVID-19 pandemic, especially in Malaysia, hygiene and safety have become top priorities for hotel guests. This extends to hotel minibar offerings as well, with guests expecting hotel minibars that are clean and sanitized. Some hotels have implemented new protocols for cleaning and restocking minibars between guests, while others have eliminated minibar items that are difficult to sanitize, such as packaged nuts and candies.

Fair Pricing
While guests expect convenience, variety, and high-quality offerings in hotel minibars, they also expect fair pricing. Many travelers are budget-conscious and don't want to overspend on snacks and drinks in their room. Hotels that offer minibar items at reasonable prices are more likely to earn guests' loyalty and repeat business.

In conclusion, guests expect hotel minibars to offer convenience, variety, customization, tech-savvy features, hygiene and safety, and fair pricing. By meeting these expectations and going above and beyond with personalized and innovative offerings, hotels can create a memorable guest experience that sets them apart from their competitors.

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